vor 4 Tagen
Self exclusion is the same as self control/discipline isn't?
Without having the need to decide to press the ban me button.
One could decide to cease pressing the spinning buttons as well?
Both are just levers aren't?
Diskussion über den Artikel: Petronela Kontos: "We've had a spike in complaints about self-exclusion"
In this interview, Head of Casino Guru’s Complaint Resolution Center, Petronela Kontos, shares what it means to run a 30-member team that has published almost 63,000 player complaints and helped return over $57m to players worldwide.
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vor 3 Tagen
Hi, self-exclusion is basically a responsible gambling tool that allows players to leave the casino and not return because their account will be excluded. This is often requested by players who have a gambling problem or are addicted.
Self-control or discipline is something that you can usually influence and tell yourself that you will not play because, for example, you do not have any money left, and so on. Gambling should only be occasional entertainment and not a daily routine. So when a player wants to self-exclude, it is often because there is a problem. Sometimes it's also on the casino's side if casino did the player wrong, I know that, and then players use it, but I think there are more cases where players have a problem with themselves.
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vor 3 Tagen
Totally makes sense. Was just advancing that making the choice of pressing the self-exclusion button or the choice of not pressing the slot button anymore are pretty similar mindsets to me. I do understand that it must be a different thinking for some people and it's truly good to know that they are supported and given options to help themselves too.
vor 3 Tagen
Yes, in theory, that's how it should be. Of course, casinos don't always comply with such requirements. It can happen that a self-excluded player regains access to their account and other things. Everything has its loopholes, but I believe that honest casinos try to comply as best they can.🙂
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vor 3 Tagen
I bet.
You are saying honest casinos really do exist? 🤯
When one man's will and his group chooses the path of owning and running casinos, with the mindset of making money on people's back, it's hard to say that it's an humble or honest way to make a living. I think they are forced to be honest. Behind the doors, we are just numbers while they talk numbers. 😛
vor 3 Tagen
Yes, we can look at it that way. But like many other things, it can be a form of entertainment. Like when you go to the movies or a football game. That's how you should look at it. You pay for the service and have fun. Of course, if you enjoy it and get something out of playing. If the players don't see it that way, then from my point of view, they see it as something where you can easily make money, and that's a problem if someone sees it that way.
Of course, for casinos, it's probably like you said, that players are numbers and the more they spend, the better. In any case, in order to maintain your business, keep it at a high level, and profit from it in the long run, you should be honest. As in any business. I'm not saying that everyone is, but there are casinos and people like that.🙂
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