VULKAN VEGAS BLOCKING USER WHEN WANTED TO WITHDRAW

vor 2 Jahren von Zimam

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Fortgeschrittener Neuling

Indonesien

vor 2 Jahren

OriginalÜbersetzung

Hello, can you all please help me with my problem? Iam have fristtime play on vulkan vegas, then iam deposit and wining like 360€, after iam want withdraw iam verify my KYC and other its done, iam just need to wait. But today 14/12 they banned my account, they say iam have duplicate account, i think its funny how i make duplicate account if iam playing once on this site, Or maybe the Vulkan Vegas site leaked my personal data so there are multiple accounts? I am ready to show all the evidence from bank deposit statements and others. Thanks. Iam really need for help

Fortgeschrittener Neuling

Indonesien

vor 2 Jahren

OriginalÜbersetzung

They say can unblock my account but all my ballance rip, i think its not fair if you already playing hard, trying withdraw wining money, but you get banned by say multi account. And your money is rip file

Social Media & Community Specialist

vor 2 Jahren

OriginalÜbersetzung

I'm sorry, but you can see that even other players are facing the same problem now: https://casino.guru/forum/general-gambling-discussion/vulkanvegas-full-scam

You can also submit a complaint here: https://casino.guru/complaints

Fortgeschrittener Neuling

Indonesien

vor 2 Jahren

OriginalÜbersetzung

Thankyou for respons, its same problem with me, but its really funny when you fristtime play and depo on a site and they say you blocked because have multi account, so whats wrong.

Social Media & Community Specialist

vor 2 Jahren

OriginalÜbersetzung

Sadly, it's quite a common approach that when 2 players log in with the same IP, unfair casinos may apply the multi-account rule. Meaning, if somebody uses public wifi (or the same VPN provider) especially in very populated areas, this may occur quite easy 🙁. It's a fragment of the past and should not be used in general terms, I think.

Fortgeschrittener Neuling

Indonesien

vor 2 Jahren

OriginalÜbersetzung

Yes, I also agree with this response, because many customers have complained about the same thing. I think online casinos should pay more attention to the implementation of multi-account standardization, such as if using the same account or identity, they are classified as multi-account. like local online casinos in Indonesia, they ask the customer to enter the bank account number at the beginning, and the bank account number cannot be used to register in another account to prevent multiple accounts. and I wonder how other people can use my data even though I never disseminate it. is it a system error or just a coincidence. because honestly it makes me nervous, how can other people use my data so that it makes my game that I have worked so hard to win have problem

Kenner

Bulgarien

vor 2 Jahren

OriginalÜbersetzung

And I am a victim of this casino. In other forums I saw that there are other victims.I suggest you file a complaint and attach all the evidence, as I did.

Everything was okay with me. I received a message that it takes 2 days to cancel a payment. On the fourth day I decided to log in and the account was blocked. If I hadn't written for clarification, I wouldn't know yet.

So only complaints against these fraudsters.

Fortgeschrittener Neuling

Indonesien

vor 2 Jahren

OriginalÜbersetzung

Hi. I see your complain bro, i think have same problem like you. I just hope can get solved on this problem tho, 360€ is big ammount for me. so I'm restless and think it's unfair because I worked hard to win it and just got blocked, even though I feel I haven't done anything wrong or a detrimental violation

Fortgeschrittener Neuling

Indonesien

vor 2 Jahren

OriginalÜbersetzung

how lol, my case was closed without any clear evidence, does the alleged account belong to me have the same bank/card/other account deposit as the one I used? did the alleged account of mine upload my private documents? after all this is the first time i have deposited and used my personal data on the site i really feel it is unfair because what i have worked so hard to get is taken away, and for the casino if there is indeed a suspicion i make why multi accounts not blocked or troubled from the start? why do you have a problem after I deposit new money, are you just going to take my money with unproven accusations like that?

Fortgeschrittener Neuling

Indonesien

vor 2 Jahren

OriginalÜbersetzung

and for Mr. Viliam, do you just take matters from the casino side without seeing the reality from both sides? I have sent my personal data to your email. for the purpose of helping you match whether the data I use is exactly the same as what the casino sent or not, and if it is the same I would like to receive an explanation from the casino whether the casino leaked my data or just manipulated it because it didn't want to pay me. because it was clear that this was my first time entering my personal data, depositing, and playing on their site.

Fortgeschrittener Neuling

Indonesien

vor 2 Jahren

OriginalÜbersetzung

I hopes your help to get solution, I also ask the casino to think more about its customers who are being treated unfairly, because I feel it is unfair to me. maybe for you 360€ is a little, but for me 360€ is a lot. because I am poor and live independently by myself. thank you

Fortgeschrittener Neuling

Indonesien

vor 2 Jahren

OriginalÜbersetzung

I will continue to fight for my rights because of this injustice, I am ready to send any evidence because I am right

Fortgeschrittener Neuling

Indonesien

vor 2 Jahren

OriginalÜbersetzung

please help support for me

Fortgeschrittener Neuling

Indonesien

vor 2 Jahren

OriginalÜbersetzung

I have emailed a complaint to the casino several times but have not received a reply. I have also tried calling several times but there is no clear solution.

Social Media & Community Specialist

vor 2 Jahren

OriginalÜbersetzung

Hello, I'm sorry you feel this way, however, we have done our part, taken a closer look at your case, and tried to help you. Honestly, Do you think that 6 posts per day will change the situation?

I spoke to William, according to information provided by the casino, the case is closed as it is. You can try to address the authority, however.

Fortgeschrittener Neuling

Indonesien

vor 2 Jahren

OriginalÜbersetzung

Maybe can you help me get contact of curacao license of vulkan vegas (invicta networks n.v) iam already trying search but never have a contact, mr villiam is recomend to complaint into curacao license, but iam cant get a contact to send my complaint?

Social Media & Community Specialist

vor 2 Jahren

OriginalÜbersetzung

Hello, this is the gaming authority's complaint section link: https://www.curacao-egaming.com/public-and-players/#section-file-a-complaint. Let us know how it worked for you.

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