Spinpalace.com closed my account with $11,800 pending withdrawal, Please Help!

Head of Community & Social Media

vor 4 Jahren

OriginalÜbersetzung

Hi,

I found this:
"5.6. Spin Palace is a member of the Group. You may not claim a Bonus if (1) prior to opening an Account, you have opened an Account at any other website within the Group and claimed such a Bonus from such other website and (2) having claimed such Bonus from the other websites within the Group, wagered such previously claimed Bonus and initial deposit less than 100 times at the online casino granting you such Bonus. Under no circumstances shall you be eligible for more than one sign- up bonus even if you are able to open multiple Accounts thereat (in, for example, different currencies or languages). If your Account has been credited with a sign- up bonus for which you (in our sole and unfettered discretion) are ineligible, we shall retrospectively void such sign- up bonus and any winnings received by you after the sign- up bonus has been credited to your relevant Accounts."

I feel like the issue could be following: You used bonuses (1st deposit etc.) on your old account that you mentioned and then you opened a new account where you claimed a bonus as well. In that case, they say that

"We shall retrospectively void such sign- up bonus and any winnings received by you after the sign- up bonus has been credited..."

That could be the reason why your 2nd account was closed. I suggest you to wait for few more days until the casino tells you why the account is closed, even though 48hrs already passed.

Bearbeitet durch den Verfasser vor 4 Jahren

Ilezyo

Neuling

vor 4 Jahren

OriginalÜbersetzung

Okay thank you, I did claim 100% match bonuses etc at first but the last money I deposited that I won 11,800 with wasnt match bonus it said keep playing to unlock more bonuses

paulish

Junior Kenner

vor 4 Jahren

OriginalÜbersetzung

Ich denke, es gibt Casinos, die dies tun, um nicht so hohe Gewinne zu zahlen. Ich hatte vor einiger Zeit auch eine ähnliche Erfahrung. Ich hatte 1000 USD gewonnen und automatisch, als ich neulich eintrat, hatten sie mein Konto geschlossen, da ich keine gebrochen habe Regeln des Casinos, es war ein anderes Casino, an das ich mich nicht mehr erinnere, aber nie aus dem gleichen Grund betrete, an dem ich mich nicht mehr erinnere, wie es heißt. Ich fand es ein Betrug, weil ich wette und gewinne und dann die Konten schließen, um nicht Zahlen Sie die Gewinne.

Automatische Übersetzung