Öffnen Sie die Beschwerde erneut und geben Sie die Details zum Erhalt der Gelder an.

A casino representative wrote to me to contact you so that you can reopen the complaint. They want to return the funds. To do this, you need to reopen the complaint and provide the details for receiving the funds. Please reopen the complaint.

Below is a link to the complaint that needs to be reopened. Thanks in advance.

TRC-20 USDT

TYZC56beFxAZwVxxwYaqabYBdCCc3w6p2C

https://casino.guru/1win-casino-player-s-request-for-account-closure-is

Представитель казино написал мне, чтобы я связался с вами, чтобы вы могли повторно открыть жалобу. Они хотят вернуть средства. Для этого вам необходимо повторно открыть жалобу и указать реквизиты для получения средств. Пожалуйста, повторно откройте жалобу.

Ниже приведена ссылка на жалобу, которую необходимо повторно открыть. Заранее спасибо.

TRC-20 USDT

TYZC56beFxAZwVxxwYaqabYBdCCc3w6p2C

https://casino.guru/1win-casino-player-s-request-for-account-closure-is

Hello, it is me, Radka.

Thank you for getting here. Now that you are here, please access your complaint, use the reopen button, and then provide a full description of the details you just mentioned. This is the correct procedure to follow.

https://casino.guru/1win-casino-player-s-request-for-account-closure-is 👈👈

I'm glad to see there is a way to alter the previously unpleasant ending.

hi i would have done that but that button is missing so i wrote to you to open it again.

I can't reopen the case for you; only a player or casino representative can do that. The player only twice. I will, however, send a note to the complaint team and you can search your email to reply to the specific conversation regarding the complaint in question and ask for a reopening per email. 

Note sent. I expect you to get contacted. I hope it works well!

Thank you dear Radka❤️

Here is their text below

Hello!

We have repeatedly tried to contact the Casino guru team to reopen the complaint and consider your request for a refund. Unfortunately, at the moment we have not received a response. We are very interested in cooperation and resolution of this situation. In connection with the current circumstances, could you reopen the complaint on your side and provide the Casino guru team with the current details of the crypto wallet in the TRC20 network for a refund.

Hello! You are welcome. GLad to see the complaint reopened again.

Make sure to provide that info to your complaint handler, please. However, I honestly find the note quite weird.

This specific complaint has been reopened twice, and the casino representative has failed to respond. I really hope that Michal will be able to resolve this weird situation with the casino, at least now. 🤔

Without your help it would not have been possible to reopen the complaint so quickly. So, thank you again ❤️ regarding this complaint, God loves the trinity, I think the dispute will be resolved on the third try 🙂 there is nothing strange here, this is negligence, failure to comply with the rules that are written in their rules and conditions and the terms of the Responsible Gaming regulation. If they had followed the rule, this complaint would not have been at all, why should I follow the rule and the casino should not, will I be held responsible and they will not?

Без Вашей помощи так быстро не получилось бы возобновить жалобу Так что ещё раз спасибо ❤️насчёт этой жалобы Бог любит троицу думаю с третьего захода получится разрешить спор🙂 тут странного ничего нету это халатность не соблюдение правил которые у них же написано в правилах и условиях и условия положения Ответственная игра. Если бы они соблюдали правило это жалоба не было вообще почему я должен соблюдать правило а казино не должен я буду нести ответственность а они нет?

You are welcome!

Those are pretty fair questions, and my fingers are crossed for you. With a certain amount of luck and positive energy, this situation will soon be behing you. 🙂

Just in case I won't be around, send me an update here 🙏 so I can cheer with you once it's resolved!

Violent or objectionable content

Contenido violento o rechazante

What do you mean by this, please?