I have played at a couple of casinos in this group, they all use the same games/emails etc and when it comes time to withdraw they all have the same problem: they don't pay what they say they will.
They say $2500 a week here and on their site, but once you request money they will only pay 200-300 once every TEN DAYS.
So be warned: If you win big, you are in for a long frustrating wait.
I think their reviews here should be updated to reflect this.
It really must get frustrating for players if they are not able to withdraw the limit stated or even when the withdrawal gets so slow.
Unfortunately, though, we are not able to change anything or even put some warning on these casino reviews until we have complaints submitted regarding this issue, and it is really clear that these casinos do delay withdrawals.
That is why we believe that is good whenever players from those casinos post information about such issues on our forum or even in the user reviews. Like this, it could be helpful for others a lot.
So, may I ask how long you had to wait for a withdrawal, for example?
Sure, I requested $2500 on 15/2
After a week I complained and they said:
Thank you for reaching out.
Please be kindly advised that according to our updated payout approval timeframes, it takes up to 7 business days to get your request approved. As we can see, you submitted your payout request on 2/15 so it will be approved on Tuesday, 2/25
On the 26th, they said they would send $300.
As of today, 27/2, 12 days after payout request lodged, the transaction has not been initiated on the blockchain.
In that case, you should submit a complaint, for sure. Our team will investigate the whole situation and try to find out what caused this delay, because that is taking them really long now. So, at least we can understand what is going on. Right?
If you are up to it, here's the link for you, which you need to follow.
Or, if you like, wait until Monday and then submit it. I'll leave it up to you. Just let us know about any update, please.
Another week has passed and they have still not sent my money, nor responded to my emails, I think you need to update their ranking/review here- it says No Limit for Withdrawals which is absolutely not true.
In this case you can use our complaint resolution centre and we will try to help you. Romi already posted a link in her previous reply where you will need to fill in a form. If the casino does not do anything to fix the problem, then we can also talk about its safety index.
How does that sound to you?
That is done. I have already lost most of my winnings but hopefully we can get their site, and their group's reviews updated so other people aren't misled into thinking they will get paid in a reasonable manner.
I'm sorry to hear you lost a portion of the money. Please try to prevent losing the rest because the complaint won't progress much further if you lose the disputed amount.
Speaking of which, Nick could use further update. You can access the complaint directly from here. 👈
One can say time is the enemy here...
yep, noticed this too.
this group used to take a week to pay, now it's even worse.
looks to me like they're going under.
or just transitioning to an outright scam
Oh, good to know!
Did you manage to withdraw the whole balance? Just in case you could use some help, we are here. Just let us know.
No I gave up after having to chase them for a couple hundred bucks each week.
But does it mean that you don't have money in your player account and therefore you don't need help?🙂
I don't, no.
Yeah so they (juicebet) actually not only reduced and delayed my payments, they ended up not even bothering to pay it in the end! And no response to emails or to a complaint here, but they're still rated ABOVE AVERAGE?
https://casino.guru/juice-bet-casino-player-s-withdrawal-has-been-delayed
yep I've also had this group just stop bothering to pay out even small amounts. Looks like a scam, smells like a scam...
Yeah so they (juicebet) actually not only reduced and delayed my payments, they ended up not even bothering to pay it in the end! And no response to emails or to a complaint here, but they're still rated ABOVE AVERAGE?
https://casino.guru/juice-bet-casino-player-s-withdrawal-has-been-delayed
I am very sorry that you had to be part of such treatment. I'm sorry the casino didn't get back to us and we couldn't have done more for you.
As far as the safety index is concerned, it has been lowered as a result of your complaint, but again it is based on the black points the casino receives. You can't expect it to go to 0 but from what I've seen, the casino has two other complaints open. If those end up like yours, the drop will probably be pretty significant.
They never ended up paying, and are still a 6.6 rating.
The safety index gets lowered once a week, so maybe that is the reason it hasn't changed yet.
He posted two months ago..
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