Ich habe meine Zahlungen nicht erhalten und sie sind seit gestern immer noch in Bearbeitung.

First I charged, they took me about two hours to credit my balance, complaining and sending some inept people to support who don't help you at all, when the charge was credited I theoretically lost everything, there was no bonus left, only 5 thousand pesos with that I won and what I won they don't deposit it for me, on top of that they have a miserable limit to transfer, I'm still waiting and complaining to a machine because there isn't even a person who answers the complaints in support, they always answer the same thing and my transaction request is hanging in the same place, zero recommendable to play here and they have zero responsibility.

Primero cargue me tuvieron alrededor de dos horas para acreditarme el saldo renegando mandando a soporte unos ineptos que no te ayudan en nada, cuando se acreditó la carga perdí en teoría todo ya no quedando ni bono solo 5 mil pesos con eso gane y lo que gane no me lo depositan encima que tienen un tope miserable para transferir todavía sigo esperando y reclamando a una máquina porque no siquiera hay una persona que responda las quejas en soporte te responden siempre lo mismo y mi solicitud de transacción está colgada en el mismo lugar cero recomendables para jugar aca y cero responsabilidad tienen.

Hello,

calm down and let us look into it.

Who are "they," please? I have to say I do not very much understand a few parts but you are obviously concerned about withdrawal. Can you make it clear for me whether there is anything obvious preventing you from withdrawing? For example, could the issues include breached bonus terms, an unverified account, or any other problems? What concrete answers did you get from the casino thus far?

Additionally, could you please specify the exact date and time when you requested the withdrawal?

Let me know, please.