The casino has done me wrong! I have a complaint filed but just want to get info out there. All these Casino’s have same customer service group and when you make them upset or look bad they carry it to all of them. Now Ive been polite but now I have been accused of wrong doing. So here’s the info and I’ll let everyone decide for themselves. I brought to their attention that a game didn’t pay me twice in a row for a win. Now from the very beginning Bobby with customer service has suggested that I didn’t win and I made the mistake. This was from very beginning before gaming and technical support got involved. How convenient right. Well I’ll let the pictures do the talking and y’all can decide for yourselves. If you think I am mistaken or done something wrong than tell me and I will take this and pictures down.
Drake Casino to anybody that wants to hear the truth
Well 5MB is biggest picture you can have. Screenshots are 8.6 again how convenient
please admin. Help me to load pictures so everyone can see the truth
Hello,
just to point out: the 5MB limit is due to keep the web running smoothly.
Lots of people here use some kind of image compressor to keep ut to this limit.
Try this one: https://imagecompressor.com/
Didn’t really help. Hard to see whole picture and you need to see it all to know what is going on. Could I email them to you and you put them up here.
Hello,
I see you are going to send those screenshots to Kristina. Anyway, feel free to add me as well: radka@casino.guru
Maybe I will find some way how to use compression.
Could you tell me which slot had you been playing when this issue occurred, please?
Yes it was Merlins mystical multiplyers . I will send you pics now. Might be several emails since pics are so big
Hello,
feel free to use this online image compressor. It's easy to use and it works 🙂:
Would you care to explain these two images a bit, please?
Yes, those two images are when I noticed that games wasn’t paying me for my wins. I was making 3 dollar bets and I hit the first one which is the picture with the 7x multiplier on top row with two cats. I just thought game made a mistake so I took screenshot and I spun again. The very next spun I got the owls on bottom row. It didn’t pay again for the win so I took another screenshot and I stopped playing. I contacted Customer Support at this point. Thats where everything began.
Oh, I see.
Well, it's a real shame that we can't provide any help when it comes to bugs and technical issues 🙁.
Has anybody checked it up with the game provider?
I've been waiting to get paid $500 since February 7. I was a regular player of Gossips and Drake, but I have to say with resignation and sorrow, that these people do not pay, they delay the bank payment processes that they require you to do this way, and they have you waiting for months and months as they have done in the past. two casinos. I have spent thousands of euros and I am a level seven or diamond level player of both, and they do not want to pay me, they tell me every day that they are waiting for their processor to deposit the money or return it to my account. It is incomprehensible, inadmissible and denounceable. I have more than 200 emails in which they take care that they have to pay me, but they don't pay me.
Hello,
would you mind submitting a complaint regarding your issues with Drake casino, please?
It has a very good reputation.
If there is anything unfair behind this or you don't get paid, the casino can be awarded a sum of black points. The main point is to help players but additionally, it gives us the opportunity to check the casino and how it deals with problems.
Feel free to check our complaint section here: https://casino.guru/complaints
smaller players. I had $135 and was close to cashing out. The bet started at $4.50. I moved the bet to 75 (thinking it was .75) it was a $75 spin which lost. Sorry but they a filthy. Funny you get paid to make then
These people are scum! I had $135 and was close to cashing out. The bet started at $4.50. I moved the bet to 75 (thinking it was .75) it was a $75 spin which lost. Sorry but they are filthy scamming scumbags. Casino Guru listen to the people
Wait a minute.. How is this not your own stupidity?
Maybe it is? I play Brango Limitless none of them allow $75 spins on free spins. Because of the playthrough. The max bet is $10. Give me names of casinos that allow $75 spins on promotions? I am fairly new but I can't think of any casino that allows $75 spins on promotions.
These people are scum! I had $135 and was close to cashing out. The bet started at $4.50. I moved the bet to 75 (thinking it was .75) it was a $75 spin which lost. Sorry but they are filthy scamming scumbags. Casino Guru listen to the people
I'm sorry, but at this point, I can't see where the scam goes from.
You just made a bet and lost. Care explain further, please?
Maybe it is? I play Brango Limitless none of them allow $75 spins on free spins. Because of the playthrough. The max bet is $10. Give me names of casinos that allow $75 spins on promotions? I am fairly new but I can't think of any casino that allows $75 spins on promotions.
You should probably start by saying it was a free spin round. Now I see!
It would be great if the casino could prevent forbidden bets while the bonus is active sadly, THIS IS NOT A BUSINESS STANDARD yet.
The same goes for forbidden games.
Now, that we know you made a mistake, which is perfectly normal, have you tried to inform the casino immediately? Or did you ignore that and start with the scam post?
Don't make me wrong I'm sorry for your trouble, but this is kind of a standard situation, frankly. Your part is to inform the casino immediately - to save the day.
Let me know the rest of the story, please.
Yeah. I emailed them and said kind of upsetting to have that happen . They said you have to pay attention. Sarcastic. The $75 is marked just 75. Not 75.00. I would have seen that. I play alot and for such a reputable establishment. It's about sneaky as they come. Regardless they know exactly what they are doing. Thanks for looking out. I will not play there again.
I see!
In this situation, I would expect a more professional approach for sure... Who would like to stay under those circumstances? I really hope your next experience will be far better!
Anyway, thank you for bringing this up here on the forum.
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