Casino antwortet nicht und zieht nicht ab

I've been trying to communicate with VGBEToi support for several days about a withdrawal I can't make and the money doesn't come back to the account or even go out, even though the money was withheld I made other deposits and continued playing and won another amount that didn't let me withdraw and then disappeared, I send emails and I have no answer, I've been talking to support for days and they never answered. The other amount they wouldn't let me withdraw was 703 reais that I won after requesting the withdrawal of 500 that is still withheld, I receive emails from them every day but they don't answer me about it. I haven't heard from them since the 9th.

Estou a vários dias tentando comunicação com o suporte da VGBEToi sobre um saque não consigo efetuar e o dinheiro não volta para conta e nem sai, mesmo o dinheiro retido fiz outros depósitos e continuei jogando e ganhei outra quantia que não me deixou sacar e depois sumiu, mando email e não tenho resposta falo no suporte a vadios dias e nunca responderam. Parece que não existe ninguém apenas aceitam os depósitos mas se ganhamos não podemos sacar já vi varias reclamações sobre isso na internet.O outro valor também não me deixou sacar era 703 reais que eu ganhei depois de solicitar o saque de 500 que ainda tá retido, recebo email todo dias deles porem eles não e respondem sobre o assunto. Desde do dia 09 e nao tenho nenhum retorno.

Hello,

sad to see you are experiencing this type of problem in a casino we have not reviewed. First of all, I would avoid making further deposits, as you can see with your own eyes no real support has responded to your requests, so I guess it's better not to risk further.

I informed my colleagues about this site - thank you for sharing the problem with us.

Now, if you don't mind a few questions:

Is this our first withdrawal attempt on the site?

Has your account been fully verified?

How long have you been struggling to withdraw?

Have you ever gotten in touch with an actual support worker? Which channels did you use, please?

Please do not be scared by the amount of the questions asked; I just need to get some pictures of the current situation because I'd like to help you.

Good afternoon.

It is the first withdrawal attempt.

My account has been verified. I've been trying since 09.05.25. I've never been answered by anyone. I've sent an email and several messages to support. No reply.

Boa tarde.

É sim a primeira tentativa de saque.

Minha conta foi verificada sim. Tentando desde o dia 09.05.25 Nunca fui atendida por ninguem ja mandei email e varias mensagens no suporte. Nenhuma resposta.

That doesn't sound right if no one replies, for sure, and it is understandable that you get frustrated.

Our complaint team could try to help you out even though this casino is not in our database yet. Please follow this link where you choose an option that the casino is not on the list, or you choose any other casino but explain in your text which casino you would like to file the complaint and we'll fix it.

Usually we are unable to intervene before the 14-day time period passes, so don't be scared if you receive this information from our complaint team, please. We will do everything possible to get in touch with the casino anyway.

Let us know here if you were able to submit the complaint without any hassle.

Hello!

I saw you were paid some time ago. Happy to see that! Just a word of advice: this casino didn't do well in terms of handling cooperation and customers. I thought you might be interested in its review: https://casino.guru/vgbet-casino-review#tab=js-tab-reputation

Quite a few warnings there.

In any case, stay well. 😉

Hello,

My timer for Casino Guru's reply has expired; is anyone still looking into this?

Do not worry at all. Your complaint resolver is looking into it, and the complaint has moved to another stage now.