Bassbet2 Casino verifiziert das Konto nicht

Good afternoon,

I'm writing to you because I'm playing at bassbet2.com, everything has always been normal, I've lost thousands of euros and one day I've won something and I've never had any problems. Now that I've won a bigger prize, they've asked me for verification. I've sent everything, from bank receipts, card receipts... and they keep asking me for the same thing or receipts with different dates... and every time I send them, it takes days to say that other things are missing that I've already sent them... the VIP representative always answered me when I lost (even promising that the next time I win he would remove my withdrawal limits). When I win, he never answered me again... Can you help me please?

thank you so much

Buenas tardes,

les escribo porque estoy jugando en bassbet2.com todo siempre ha ido normal, he perdido miles de euros y algun dia he ganado algo y nunca he tenido problemas. Ahora que he ganado un premio mayor me han pedido verificación. He enviado de todo, desde justificantes de banco, tarjetas… y me vuelven a pedir lo mismo o justificantes con otras datas.. y cada vez que envio tardan dias en decir que faltanotras cosas que ya se las envié… el representante VIP siempre me contestaba cuando perdía(hata pronetio que la proxima vez que gane me quitaria los limites de retiro) al ganar no me contesto nunca mas… me podeis ayudar porfavor?

muchas gracias

Hello,

First of all, congratulations on your win! It’s always exciting when a bigger prize comes your way.

I completely understand how frustrating the verification process can feel, especially when everything was smooth before. The first KYC check, particularly with a significant win, can sometimes be more complicated than usual. This isn’t personal, and it’s not about your previous play history; it’s mainly about regulatory requirements and making sure everything is verified correctly.

The fastest way to get everything sorted is usually by cooperating with the verification step-by-step, even if it feels repetitive. I know it can be annoying to provide the same documents multiple times or in slightly different formats, but this ensures that your winnings are processed safely and without further delays.

What you described may simply be verification of your deposit history, which is perfectly normal; please be patient and keep us updated. If the casino fails to verify you within 14 full days, my colleagues may try to help.

Good afternoon,

I've been here for over 14 days... they ask for documents, I send them quickly, and after 24 hours they ask for more things...

I've already sent EVERYTHING and then they ask me for the same thing again... it's like a wheel that never stops... they always give me the runaround in the chat and the VIP manager doesn't answer my emails or WhatsApp messages...

I need your help!

thank you so much

Buenas tardes,

Ya llevo mas de 14 dias… me piden documentos les envio rapido y al pasar 24h me piden mas cosas…

ya he enviado de TODO y despues me piden lo mismo otra vez… es como una rueda que no para… en el chat siempre dan largas y el responsable VIP no me contesta ni a los correos ni los mensajes Whatsapp..

necesito vuestra ayuda!

muchas gracias

Hello,

I'm sorry to hear that. 🙁

If you feel the time has come for us to step in, we will! All you need to do is submit a complaint. No worries; it's quite easy to describe the issue, and you may also use the post that has already been posted on the forum.

Follow the link, and fill out the form, please: https://casino.guru/complaints/create

Just in case you need help with it, let me know, okay?

I feel exactly the same way 🙁. Did you get any help?

I completely understand how frustrating this situation can be, I truly do. It's unacceptable that, after submitting all the requested documents, they continue to ask for the same ones, or even more, with different deadlines. It seems to me that you've done everything you could, and the fact that the VIP representative is now unresponsive makes everything even more complicated. I recommend that you insist kindly but firmly, perhaps by sending a summary email listing all the documents you've already provided and highlighting the delay in resolving the issue. If possible, also consider seeking assistance from a competent authority or consumer protection agency, especially if your rights are not being respected. Don't give up; I'm sure you'll find a solution soon!

Capisco perfettamente quanto possa essere frustrante questa situazione, davvero. È inaccettabile che, dopo aver inviato tutti i documenti richiesti, continuino a chiedere gli stessi o addirittura altri con scadenze diverse. Mi sembra che tu abbia fatto tutto il possibile da parte tua, e il fatto che il rappresentante VIP ora non risponda rende tutto ancora più complicato. Ti consiglio di insistere gentilmente ma con fermezza, magari inviando un’e-mail riassuntiva dove elenchi tutti i documenti che hai già fornito e sottolineando il ritardo nella risoluzione. Se possibile, valuta anche di chiedere assistenza a un’autorità competente o un servizio di tutela per consumatori, specialmente se i tuoi diritti non vengono rispettati. Non mollare, sono sicuro che otterrai una soluzione presto!

Hi, nice news, but a little late, I would say. Anyway, it's nice that you're trying to support the player. From what I've seen, his case has been resolved. 

Do you also play at this casino and have experiences that you would like to share?