Auszahlung von 666 € (ADA), die seit dem 26. Dezember zurückgehalten wurde, storniert und Konto gesperrt - Samba Slots -

"I requested a withdrawal of €666 in Cardano (ADA) on December 26, 2025. After waiting more than 8 days and repeatedly contacting live chat (where agent Cyril kept giving me the runaround), the casino has proceeded to cancel my withdrawal today, January 3, without any valid explanation."

My account is verified and I have not violated any rules. I believe the casino is deliberately withholding my funds and using delaying tactics to make me lose my balance. I will not gamble this money and demand immediate payment. My canceled transaction ID is: 100727024A3179870800.

URGENT UPDATE: After requesting an explanation for the cancellation of my withdrawal, the casino has proceeded to BLOCK MY ACCOUNT. I still have the €666 in my account. This is a blatant theft of my funds.

UPDATE 2: "URGENT: The casino just sent me a generic email saying my account is closed and my withdrawal canceled for 'breach of terms and conditions,' but they DO NOT specify which rule I supposedly broke. My account was verified and my winnings are legitimate. I demand that the casino provide evidence to CasinoGuru of which rule I have breached, or proceed with the immediate payment of my €666."

"Solicité un retiro de 666€ en Cardano (ADA) el día 26 de diciembre de 2025. Tras esperar más de 8 días y contactar repetidamente con el chat en vivo (donde el agente Cyril me dio largas constantes), el casino ha PROCEDIDO A CANCELAR mi retiro hoy, 3 de enero, sin ninguna explicación válida.

Mi cuenta está verificada y no he incumplido ninguna norma. Considero que el casino está reteniendo mis fondos de forma deliberada y utilizando tácticas de demora para que pierda mi saldo. No voy a jugar este dinero y exijo que se me pague de inmediato. Mi ID de transacción cancelada es: 100727024A3179870800."

ACTUALIZACIÓN URGENTE: Tras solicitar explicaciones por la cancelación de mi retiro, el casino ha procedido a BLOQUEAR MI CUENTA. Todavía tengo los 666€ dentro. Esto es un robo flagrante de mis fondos

ACTUALIZACIÓN 2: "URGENTE: El casino me acaba de enviar un correo genérico diciendo que mi cuenta está cerrada y mi retiro cancelado por 'incumplimiento de términos y condiciones', pero NO especifican qué regla supuestamente he roto. Mi cuenta estaba verificada y mis ganancias son legítimas. Exijo que el casino presente pruebas ante CasinoGuru de qué norma he incumplido, o que procedan al pago inmediato de mis 666€."

Hi, if the casino didn't give you any reason or say anything else and you feel that it wasn't fair on their part, then I would probably lodge a complaint.

Did you play with a bonus or can you think of any reason why they might take your money and block your account?

Hello,

Yes, there was an initial bonus, but that balance was wagered and used up separately. The €666 I'm claiming comes entirely from my real money balance. At the time of the withdrawal request, the real money was held separately and was not subject to any outstanding wagering requirements (rollover) from the bonus. (It had been spent for several days.)

I complied with all the terms regarding my real money balance and played with my real money in the casino section; everything was done legitimately. The fact that the casino blocked my account after the real money balance had already been consolidated and the withdrawal I requested seems like a tactic to avoid paying out. My account was already verified and there were no active restrictions. It all started after I "requested" to expedite my payment; they canceled it and blocked my account.

How do I file a complaint there?

Thank you!!

Hola,

Sí hubo un bono inicialmente, pero ese saldo se jugó y se agotó de forma independiente. Los 666 € que reclamo proceden íntegramente de mi saldo real. En el momento de solicitar el retiro, el dinero real estaba separado y no estaba sujeto a ningún requisito de apuesta (rollover) pendiente del bono. (Llevaba días gastado)

He cumplido con todos los términos de mi saldo real y jugaba con mi saldo real en el apartado casinos, todo se realizo de forma legítima. De hecho que el casino bloquee mi cuenta después de que el saldo real ya estuviera consolidado y el retiro solicitado me parece una táctica para no pagar. Mi cuenta ya estaba verificada y no había ninguna restricción activa. Todo fué a raiz de de ''reclamar'' acelerar mi pago, me lo cancelaron y me bloquearon la cuenta...

¿Cómo presento una queja ahí?

Gracias!!

Hello,

The casino is accusing me of violations in the 'Sports' section, but this is an irrelevant excuse for the following reasons:

My winnings of 666€ come exclusively from the Casino area (Slots/Table games), where I played legitimately and followed all rules.

While I did place some bets in the Sports section, those bets resulted in losses. Therefore, there was no illicit profit or technical advantage gained on my part in that section.

In their email, the casino admits to confiscating my real money balance, yet they fail to provide any evidence of the exact rule I supposedly broke. They cannot seize legitimate Casino winnings based on vague allegations about a different section (Sports) where I didn't even make a profit.

I formally request the mediator to ask the casino for my full betting history and specific proof of the alleged violation. This is an unjustified confiscation of a verified real money balance.

Hello, just a few things—this forum is no way to demand anything from your mediator. Mediators are not here. You are welcome to share your part in the complaint. 🙏

The complaint works quite differently; we "demand," to use your wording, the proofs from you. Complaining means challenging the casino's steps based on your proofs. Well, I guess the mediator will make things clear for you. Don't worry, it will all be properly explained.

Does this post mean that the casino/sportsbook is not willing to provide you with your betting history? I'm just asking.

I am sorry if my tone seemed demanding; it is due to the automatic translation and the frustration of having my funds withheld. It was never my intention to be disrespectful to the forum. 🙏 🙏 My apologies!

Regarding your question: Yes, the casino is preventing me from accessing my betting history. By completely blocking my account, I cannot log in to download my records or see the evidence of what I am being accused of. In their last email, they stated that the decision is 'final,' but they refuse to send me the details or the history via email.

I am only asking for transparency, as my winnings were from the Casino section and I do not understand why I am being accused of something in Sports, where I didn't even make a profit. Thank you for your patience and for your help.

Do not worry about it. Auto translators are sometimes very funny. 🙂

So, the casino is indeed not providing the history; thank you for that. Please make sure to provide all those details through the complaint. It is truly important.

Before the complaint process goes further, try to take some rest. It must have been exhausting and I understand it. Hold on, please.

Thank you for your understanding, Radka. You are right, it has been a very exhausting and frustrating process. I really appreciate your support and your patience with the language barrier. I will wait for further news. Thanks again!🫶