Auszahlung Crazeplay Casino

Hello

I deposited €30, wagered the bonus, then I bought free spins on €0.20 with the wagered money and got five heads, i.e. €1000, wanted to pay out 700, should I verify it, then I received an email today that my money was cancelled was and I only got 30 € again, which meant I exceeded the maximum bet.

e-mail.

Hello,

Please note that your withdrawal request has been declined due to a breach of our Terms and Conditions by betting over the maximum amount allowed when using a bonus feature. The maximum bet allowed when playing with bonus money is €4 per spin.

Your winnings have been voided and the deposit has been returned back to your balance.

Should you have any further concerns, questions or comments, do not hesitate to contact our Customer Service Team.

please help thank you

Hallo,

Sie müssen auf jeden Fall Ihren Spielverlauf überprüfen. Es sollte beweisen, ob Sie gegen die Höchsteinsatzgrenze verstoßen haben oder nicht.

Es ist ziemlich schwierig, wenn Sie "Freispiele" über die Ingame-Funktion kaufen.

Haben Sie bitte Kontakt mit dem Casino? Ich würde sie fragen.

Hallo, ich kenne dort einen Zahlungssupport, der dir helfen kann, aber gegen eine kleine Gebühr. Sie können ihren Chat-Support oder eine E-Mail nach Angel fragen, sie stammt aus Singapur und sie hat mir bei meiner Auszahlung geholfen

Hallo, können Sie das bitte näher erläutern? Es klingt ziemlich interessant.

Könnten Sie bitte einige Screenshots zur Verfügung stellen, die Ihren Rat unterstützen?

Hello, I think as far as payouts are concerned, nobody really helps here with regard to this dubious casino, I never received my winnings without a bonus of a total of 320 € (they claim to have transferred 1 x 80 x 1 x 240 €, strange that both never arrived) Since I was supposed to explain that I did not receive this money, I sent account statements via screenshots because I receive account statements by post and not via online banking, only PDFs are not accepted, the fact is that nobody really helps here and I am not in the I have the burden of proof, but the one who transfers, here no crow turns a blind eye to the other, because you have to earn money here, otherwise you can’t keep this portal. CONCLUSION: with all these complaints or bad reviews, like no payments, that this lousy casino is still being advertised positively here, impossible!!!

Die Situation, die Sie hier beschrieben haben, klingt ernst, also habe ich sie genauer untersucht. Sie sagen, dass das Casino „all diese Beschwerden" hat, aber wenn Sie sich den Abschnitt „Beschwerden" ansehen, haben sie nur 1 ungelöste Beschwerde gegenüber 32 gelösten . Diese Informationen sagen mir nicht, dass mit dem Casino etwas wirklich nicht stimmt und die Bewertung gesenkt werden sollte. Wenn sie mehr ungelöste Beschwerden hätten, würde die Bewertung automatisch verringert.

Wie auch immer, ich prüfe Ihre Beschwerde und habe das Beschwerdeteam gebeten, mir weitere Informationen über den Fall und die Gründe für die Ablehnung zu geben. Pavel und Petronela haben heute frei, also muss ich warten, bis ich mehr Details von ihnen bekomme. Dann melde ich mich hier nochmal 🙂

Thank you but I already had everything behind me with Pavel, you can't do anything because I can't send the extracts via PDF, but I sent them via photos, they insist on PDF and spoke to my bank, they can't help me there ever what came of the profit, and that the person who transfers it is in the burden of proof to check this and not send me your extracts, that it has been transferred, they have to submit an application for prosecution, where the money went and then 2 more payments .80 € and €240 both disappear straight away, it's strange) didn't get an answer anymore and was blocked in the casino. Very dubious

Hallo,

Würden Sie auf ein weiteres Update von unserer Seite warten? Ich schätze, du hast nichts mehr zu verlieren.

Wie auch immer, haben Sie versucht, Ihre Bank zu besuchen und nach der PDF-Version des Kontoauszugs zu fragen, bitte? Sie wissen, der Grund, warum Fotos oder beschnittene Bilder nicht akzeptiert werden, ist die Tatsache, dass solche „Dokumente" leicht verändert – also gefälscht – werden können. Ihre Echtheit kann nicht mit 100%iger Sicherheit bewiesen werden.

Es ist eine Standardrichtlinie, die in vielen Online-Casinos verwendet wird. Ich glaube, eine kleine Erklärung würde helfen.

Hi sorry but thank you for your efforts but we are going in circles because I have already written 1000 times that I do not have any account statements via online banking and yes I have asked my bank 100 times and they say very clearly that I will of course change it but I can only get these online account statements from the day of the changeover, so it makes no sense, since there are no retrospective account statements via ONLINE, I still get them by post (I took a picture of them and sent them, then you would know if the are manipulated) but my bank is aware of this problem and says very clearly that this is a scam to not pay out, since this casino has to transfer money to me and allegedly 3 transfers are simply not found. Strangely sorry. and my bank also says 100 times that, the casino has the obligation to prove this, my bank cannot check anything because nothing has ever been received on my account, this casino has to follow up ngsantra (which I have never seen until today), my hands and my bank are tied because the Crazeplay excerpts are not exactly proof that it was paid into my account, the PDF can also be manipulated I have played in many, many casinos and never before has a casino been so terrible and so obtrusive with PDF and the strange thing is that I was simply blocked. Attached are their account statements, strangely transferred 3 times, disappeared 3 times.

I'm happy to wait for your update, because I actually have nothing to lose except the 320 €, which I'll probably never receive, I've also tried to send this here but doesn't work, but the fact is that Pavel already sent their suspicious excerpts weeks ago. Unfortunately I can't take your statement regarding-Anyway have you tried to visit your bank and ask for the pdf version of the bank statement please? You know, the reason why photographs or cropped images are not accepted is the fact that such "documents" can easily be altered - that is, forged. Their authenticity cannot be proven with 100% certainty - everyone knows that man Can convert images to PDF, where's the security there??? are flimsy excuses from the casino for me.

Hallo Shanty13,

Es tut mir leid für Ihre schlechten Erfahrungen mit diesem ganzen Fall. Obwohl ich denke, Sie sollten sich zumindest etwas Mühe geben und die Erklärung abgeben. In der Zusammenfassung der Beschwerde scheint zu erwähnen, dass Ihnen mehrmals gesagt wurde, wie das geht, aber leider hat es nicht geklappt.

Lassen Sie mich sagen, dass die Bereitstellung des Dokuments die Lösung oder ein Schritt dorthin zu sein scheint.

"Darüber hinaus ist nach umfangreicher E-Mail-Kommunikation klar, dass es für Sie auch mit unserer Hilfe keine Möglichkeit gab, dem Casino einen Kontoauszug im angeforderten Dateityp zu liefern, sodass der Fall nicht weiter vorangetrieben werden konnte."

Hello Radka,

sorry, i have to laugh, i should try a little harder, sorry i have more than enough, i kept running to my bank and called, took a number of photos with original bank statements, sent them to you too, i write all the time and you should maybe try and understand that I WILL NOT RECEIVE MY ACCOUNT STATEMENTS VIA PDF, BUT VIA POST, THERE IS NOTHING TO SHOW, feel attacked as if I'm stupid, find out more from my bank, this if you don't SET UP DID NOT WORK!!!! We're going in circles because as far as legal matters are concerned, I'm not in the burden of proof, but the casino, you think the casino makes the impression for me.

The only thing I could send you is a full history export of my account history, I'll send that to Pavel.

Best regards

I then again, I asked my bank again to help me, I receive the account statements retrospectively via PDF and because it is retrospective I have to pay 4 € per month, I do that, as soon as everything has been changed by my bank, I send them to email so you can possibly work things out with that casino.

Thanks

Best regards

shanty

Nun, jetzt sehen wir, dass die pdf. Version ist doch möglich.

Verstehen Sie mich nicht falsch, einige Spieler mussten ihre Bank persönlich besuchen, um das zu bekommen, aber sie waren erfolgreich.

Es ist nicht sehr bequem, würde ich sagen - aber ich weiß, dass es möglich ist.

Ich würde das eine gute Nachricht nennen, und ich hoffe aufrichtig, dass diese Aussage für Sie funktioniert.

Hello Radka, I just wanted to do an update, unfortunately I don't have any good news!, I submitted everything I wanted, even opened 1 skrill account because my bank supposedly doesn't accept it, and it's said to be open more than 10 days ago been transferred to my skrill account, unfortunately that's not the case and I'm still waiting, I'm also infinitely grateful to your colleague for the help, but after six months I still haven't received my winnings, so the casino isn't serious for me , especially since I wrote to them again via e-mail and it is now being checked again but again nothing comes. You are punished with ignorance on the part of them, but I received an e-mail address where I can still turn to it and I will probably have to do that, and because of the mere 320 euros it is sad that they are not able to pay out such a sum . As I said, I just wanted to make my statement and I wish you all the best.

Kind regards Shanty

Lieber Shanty!

Für mich ist das absoluter Wahnsinn... Ehrlich gesagt bin ich sprachlos.

Was würde das Casino tun, wenn Sie mehrere tausend Euro gewinnen würden? Ich freue mich sehr über Ihr Feedback und freue mich auch auf das nächste Update zur Beschwerde. Ich persönlich würde das Casino bitten, die Transaktionsbestätigung vorzulegen. Wenn das Geld früher überwiesen wurde, sollte das kein Problem sein, oder?

Habt es auch schön!✨

Dear Radka, What I'm going through with them is unbelievable, just received this emil...

Dear Ramona,

We hope this email finds you well.

We are sending this email to you from the CrazePlay Player Protection Team.

As a licensed operator, we are required to carry out certain checks on all player accounts to ensure that we are providing a safe playing environment as well as making sure that each of our players are enjoying the highest standards along with safe and fair gameplay.

We have reviewed your complaint and would like to kindly inform you that following our investigation we will be refunding the payment of €320.00.

Unfortunately after several attempts to refund you via Bank Transfer and Skrill we were still unable to send your €320.

We are happy to refund the money to an IBAN of a 3rd party just on this occasion, this could be a bank account of a friend or family member over the age of 18 (please do not provide Santander or Danske IBAN)

In order to process this refund, we will need to receive the following in order to verify the payment method:

3rd Party Bank Statement - The document shall be submitted in the original PDF or paper format, without filtering the transactions.

Please use the link in the next email to upload your documents; make sure that the necessary information is clearly visible in order to avoid any delays during verification.

Once the requested document has been provided we will strive to process your payment as soon as possible.

Should you have any further concerns, questions, or comments, don't hesitate to contact our Customer Service Team.

Sincerely,

The Player Protection Team

CrazePlay Casino

Of course I did it immediately through my daughter, it's not like I offered this weeks ago if it wasn't possible through my daughter, she said no Mmmmm, it's outrageous that my daughter has to explain herself so that I get a profit and not how they always write a refund, my win, now of course I'm waiting again, everything has to be checked again first, it's all just unbelievable.

I'll keep you posted

Best regards

shanty

Ich habe noch nie von einem solch unverschämten Vorschlag gehört!

In ähnlichen Fällen fordern Casinos den Spieler normalerweise auf, eine Krypto-Wallet zu erstellen, damit das Geld sofort nach der Kontoerstellung überwiesen wird.

Bitte stellen Sie sicher, dass Pavel über diese „Lösung" Bescheid weiß.

Es ist wichtig.

Yes, everything is unbelievable, but that would be another reason for them to hesitate again, so I'm waiting and hoping that it goes to my daughter's account, because I don't know anything about crypto wallets like that and I am too Honestly, I don't have any more nerves for that, but thank you.

Best regards

Ich muss hinzufügen, dass ich von der Art und Weise, wie der Casino-Vertreter auf die Beschwerde reagiert, buchstäblich angewidert bin.

Es tut mir leid, was Sie durchgemacht haben, und ich hoffe wirklich, dass dieser Albtraum bald ein Ende hat!

🤞🤞🤞💚