Casino rewards suspension

Junior Anfänger

Mexiko

vor 1 Jahr

OriginalÜbersetzung

I made a withdrawal about 2 months ago (rarely happens) and now they suspended my loyal points (no reason given) when i can withdraw them and they wont give me any type of bonuses since i won 2 months ago, saying i need to show my support and loyalty to them by depositing and playing..WHAT? That's exactly how you get those points by depositing and playing in the first place! I'm a silver status and been playing at these casinos for almost 15 years! ridiculous! please stay away from these and all casinos!!

DISGUSTING

Bearbeitet durch den Verfasser vor 1 Jahr

Radka

Chaly

Social Media & Community Specialist

Chaly

vor 1 Jahr

OriginalÜbersetzung

Hello.

In which casino are you experiencing this? You know bonuses are a tool used to bring new customers to casinos. The casinos can calculate whether you are "worth" receiving more freebies.

How do you usually climb the loyal ladder? By making deposits in the first place.

Many players feel the same you do now, sadly it's about returning the given costs back to the casinos. It's business.

Chaly

Radka

Junior Anfänger

Mexiko

Radka

vor 1 Jahr

OriginalÜbersetzung

Hello

In a few different rewards casinos, they have bonuses every day for everyone basically is what i understand from playing for too many years, i find it funny how after winning and withdrawing they just stopped giving those bonuses with deposits. (Its been 2 months)

Exactly, you climb the loyal ladder by depositing which ive been doing for many years and suddenly when i become "silver" status again (which is supposed to give you more "benefits") i get my loyal points suspended!

They could be a little less shameless at least

Bearbeitet durch den Verfasser vor 1 Jahr

Radka

Chaly

Social Media & Community Specialist

Chaly

vor 1 Jahr

OriginalÜbersetzung

I feel you. It's an uneasy path to finding casinos with good and let's say positively motivating loyalty systems these days.

You are obviously a seasoned player, so suggesting to search for another casino from a bigger brand may sound like a dumb idea. Sadly, have no precise tip for you. 🤷‍♀️

Evabrown

Neuling

Niederlande

Chaly

vor 1 Jahr

OriginalÜbersetzung

I made a withdrawal about 2 months ago (rarely happens) and now they suspended my loyal points (no reason given) when i can withdraw them and they wont give me any type of bonuses since i won 2 months ago, saying i need to show my support and loyalty to them by depositing and playing..WHAT? That's exactly how you get those points by depositing and playing in the first place! I'm a silver status and been playing at these casinos for almost 15 years! ridiculous! please stay away from these and all casinos!!

DISGUSTING

vor 1 Jahr

OriginalÜbersetzung

Which casino is it about? Cause i've noticed that every casino from casino rewards have there own policy just like they all have different depositing method.I know they are in for the money and they hold your withdrawal much to long on purpose so you'll be tempted to use your withdrawal to gamble.And they'll treat a diamond member much better than for example a silver member but thats the way it is at all casinos.I know that if i have questions ore didn't receive what they had promissed, i'm getting the best out it by sending them a email.Dont use chat cause that will only annoy you! But keep in contact and if you're sure of your right then don't accept NO for a answer.Dont forget that eventhough you had contact with support agents who didnt help you the way as they should and maybe as they could,there are also some who'll help you as much as they cann.

Chaly

Evabrown

Junior Anfänger

Mexiko

Evabrown

vor 1 Jahr

OriginalÜbersetzung

One of the rewards casinos, now i won 2000 dolars and they deleted my account and confiscated the money PLEASE STAY AWAY FROM THEM

cryptesports

Neuling

Vereinigtes Königreich

vor 1 Jahr

OriginalÜbersetzung

Very sorry to hear about your experience. That's why you need to find a good casino (of your own experience, not anyone else) and stick with that casino (a great casino will pick up a player's love for their service very quickly and treat you like god). I'm very happy that i found my good place to play with my spare time and cash. They even give me 10% weekly cashback with no wagering required.

Evabrown

Neuling

Niederlande

vor 1 Jahr

OriginalÜbersetzung

I gave it a good thought and you are right because i won some times but everytime when i wanted to withdrawal it , it took so long that in the meantime i allready played it all.And the amount that i won isnt anything worth to mention.But i dont know what it is why i always keep goming back,is it the games ,ore is it because it feels familiar after so many years.But either way if i havent got any certainty that if i would hit the jackpot,that they'll let you cash out ore that they will keep it like they did with you Chaly,than its better to look out for another casino.Pfff but there are so many that i dont know where to begin!!!