Cannot reply to request

vor 1 Jahr von mazziccas
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2486 Ansichten 5 Antworten |
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Einen Beitrag hinzufügen
vor 1 Jahr

Hi Kristina, can you please check your inbox at kristina.s@casino.guru? thanks

mazziccas
vor 1 Jahr

Hi there,

I will notify Kristina about that tomorrow.She does not respond on the forum, she deals with the complaints 😉.

Can you explain, what seems to be the problem with your reply, please?

vor 1 Jahr

Hello there, my reply is not visible yet on the complaint page, why?

mazziccas
vor 1 Jahr

Hello,

because Kristina has not approved it yet - it is not visible to the public, it's waiting for review.

We do that to make sure that any kind of sensitive information won't be available publically.

Am I assuming correctly, that now you find a way how to respond to the complaint?

You can always access your complaint via your profile, or use this link directly. I wish you a happy ending.🤞

vor 1 Jahr

Thanks Radka, yes I undestand and I hope will be reviewed soon, bye for now.


mazziccas
vor 1 Jahr

Sure thing 🙂

if you need anything else, just let us know. Would be good to mention that we are experiencing an incredibly high amount of submitted complaints from players, sadly as a result the complaint replies may be delayed.

Please, be patient with us.

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