🎰💳 Lässt Ihre Bank zu, dass illegale Casinos Ihr Leben ruinieren? Meine tut das.

I'm Daniel, and years ago I self-excluded from gambling because I suffered from compulsive gambling. I thought I was safe... until one day an Instagram ad led me to an online casino that was giving me €50. I fell back in. I made more than 300 transactions in just three months, for a total of more than €17,000. The worst part: that casino is ILLEGAL in Spain.

📉 The bank knew this. It still processed all the payments.

Not a single call. Not a single alert. Not a single block.

At first, they refunded my money because it was an illegal company… but days later they reversed everything without notifying me, leaving my account in the red.

I've submitted evidence, the complaint, my self-exclusion... and I still have no clear answer.

📩 I'm fighting alone against two giants: Banco Santander and Mastercard, who allow these unlicensed operators to use their networks and continue destroying lives.

🚨 I need your help so this doesn't happen to anyone else!

✍️ Sign my petition here → https://chng.it/rprtvd9Yym

📣 Share if you think banks should protect us, not push us further into the abyss.

#Addiction Gambling #Illegal Gambling #ResponsibleBanking #Mastercard #BancoSantander #SignForJustice #ChangeTheSystem

Soy Daniel, y hace años me autoexcluí del juego porque sufría ludopatía. Pensé que estaba a salvo… hasta que un día una publicidad en Instagram me llevó a un casino online que me regalaba 50 €. Volví a caer. Hice más de 300 operaciones en solo 3 meses, por un total de más de 17.000 €. Lo más grave: ese casino es ILEGAL en España.

📉 El banco lo sabía. Aun así, procesó todos los pagos.

Ni una llamada. Ni una alerta. Ni un bloqueo.

Al principio me devolvieron el dinero por ser una empresa ilegal… pero días después revirtieron todo sin avisarme, dejando mi cuenta en negativo.

He entregado pruebas, la denuncia, mi autoexclusión… y sigo sin respuesta clara.

📩 Estoy luchando solo contra dos gigantes: Banco Santander y Mastercard, que permiten que estos operadores sin licencia usen sus redes y sigan destruyendo vidas.

🚨 ¡Necesito tu ayuda para que esto no le pase a nadie más!

✍️ Firma aquí mi petición → https://chng.it/rprtvd9Yym

📣 Comparte si crees que los bancos deben protegernos, no empujarnos más al abismo.

#Ludopatía #JuegoIlegal #BancaResponsable #Mastercard #BancoSantander #FirmaPorJusticia #ChangeTheSystem

Hello Daniel,

I'm sorry to see you have been struggling. Perhaps the other thread you were active in—focused on incorrect merchant codes—will be a better place to post such a petition, if the matter is the same, of course.

This is merely a suggestion.

Hi, did they give you your money back and then take it away again? Without explanation?

Hola , te devolvieron el dinero y luego te lo quitaron de nuevo ? Sin explicación?

How is it possible for a casino to pay out winnings and then book them back again?

Did you get it credited to your casino account or to your bank account?

That's how I understood it too, but not that the casino took it from him, but the bank. First it returned some money and then it took it out of the account again. I guess I got it right, but I guess we won't know what was behind it without the player. 

If you use the "reply" button the player will be notified of your reply and maybe he will get to it and say more. 

Feel free to try.🙂

Hello! Could you explain the refund and then the bank's collection? Thanks.

Hola ! Podrías explicar la parte del reembolso y luego el cobro por parte del banco ? Gracias

Hello Daniel,

I'm deeply sorry for what you're experiencing. Your testimony is invaluable because it highlights a reality that many prefer to ignore: the vulnerability of self-excluded people to aggressive advertising and the lack of effective controls, both on the part of illegal operators and the financial institutions that indirectly support them.

It's unacceptable that, despite the self-exclusion and the illegality of the casino in question, the banking system has allowed repeated transactions without triggering a single alert. According to the Spanish Gambling Law (Law 13/2011), operators must be licensed by the DGOJ (General Directorate of Legal Entities), and financial institutions should not process payments to unlicensed platforms. If you've already filed a complaint and your refund has still been reversed, you could also contact the Bank of Spain or even the European Ombudsman if Mastercard continues to fail to respond.

Thank you for speaking up. You are not alone, and your fight can prevent others from falling into the same trap.

I have already signed and shared your petition.

A supportive hug.

#ResponsibleBanking #SafeGaming

Hola Daniel,

Lamento profundamente lo que estás viviendo. Tu testimonio es muy valioso porque pone en evidencia una realidad que muchos prefieren ignorar: la vulnerabilidad de las personas autoexcluidas frente a la publicidad agresiva y la falta de controles efectivos, tanto por parte de los operadores ilegales como de las entidades financieras que los respaldan indirectamente.

Es inaceptable que, pese a la autoexclusión registrada y la ilegalidad del casino en cuestión, el sistema bancario haya permitido transacciones reiteradas sin activar una sola alerta. Según la Ley del Juego en España (Ley 13/2011), los operadores deben tener licencia de la DGOJ, y las entidades financieras no deberían procesar pagos hacia plataformas sin licencia. Si ya presentaste denuncia y aún así se ha revertido el reembolso, podrías acudir también al Banco de España o incluso al Defensor del Pueblo Europeo si Mastercard continúa sin dar respuesta.

Gracias por levantar la voz. No estás solo, y tu lucha puede evitar que otros caigan en la misma trampa.

Ya firmé y compartí tu petición.

Un abrazo solidario.

#BancaResponsable #JuegoSeguro