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HomeForumAllgemeine Diskussionen über das GlücksspielQuestion about Gambling websites with Curaçao license using incorrect Merchant Category code

Question about Gambling websites with Curaçao license using incorrect Merchant Category code (Seite 463)

3.646.770 Ansichten 19.831 Antworten |
vor 2 Jahren
A little warning here for the CG Community: Casino Guru is an open platform where everyone is free to share their thoughts and opinions. We believe in free speech and try to be as non-restrictive as possible. That said, please remember: just because something is posted on the forum doesn’t mean Casino Guru agrees with it or endorses it in any way. We’re really happy to see players engaging in conversations, debating respectfully, and having fun doing so! That’s why we created this platform. However, we’ve noticed a growing trend – not just here, but across other platforms too – where some players, after losing money fairly in a casino, look for ways to get those funds back through their bank or payment provider, often by filing chargebacks or making false claims. We’d like to warn you: this behaviour is not only unfair – it’s also very risky! We’ve already seen and heard stories (here and elsewhere) of people who got into serious trouble trying to go down this route – including closed casino accounts across multiple platforms, closed bank accounts, debts, and even lawsuits (attempted fraud). Attempting fraud or misrepresenting the truth to a bank or provider is never a good idea and could have lasting consequences. So here’s our friendly appeal to all Casino Guru community members: Stand up against unfair and dishonest casinos. Use our Complaints Resolution Center if you need help – you don’t have to fight alone. But please don’t try to get back money you’ve fairly lost. It’s simply not worth the risk. Thanks for being part of our community – and have a great day!
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calumharris
vor 9 Monaten

Me too, then they refunded me 🤣 not due to the complaint though as I’d only just submitted it!

vor 9 Monaten

Already sent 3 emails, but no reply. They just ignored me. Then i wrote to police, central bank and mokas 😀

Williamj86
vor 9 Monaten

Können Sie uns mitteilen, wie Sie es bekommen haben?

Automatische Übersetzung
Curritokira
vor 9 Monaten

I need information on TERRVERS so I can try and make contact as proof I tried

poppyr
vor 9 Monaten

How did you contact destream. I've been emailing them 2 months and no response

cyoca2
vor 9 Monaten

I just emailed them a day ago, still nothing back yet. How long did it take for you?

cyoca2
vor 9 Monaten

Payver have replied and asked me to contact my bank and some malarkey about their process

tharm
vor 9 Monaten

They never replied to a single email despite sending to all CEOs etc. I began chargebacks against them and a day later they refunded all but 2 payments.

vor 9 Monaten

They are money transfer. Revolut won't raise chargeback for money transfer.

vor 9 Monaten

Paul, I see you had some success with Monzo. Any idea of the timescales, I have disputed about 15 payments with 3 different merchants. With the 1st merchant (playusout-com) I have had the 1st 2 refunded by Monzo with them saying they are likely to win it. The rest still no movement even though it’s the same merchant. Any ideas how long this process takes?

bwastook
vor 9 Monaten

I got them all refunded right away then it is a 45 day wait if you have ones they are not sure of there may be a reason ask them to find out.

xbigguyxxx
vor 9 Monaten

how do I contact them? Can’t seem to find a live chat or anything.


pretty much I have 9 transactions with a merchant called playusout.com and I’ve went down the route of not received goods as they have a website claiming to sell digital products so I am sure I can win those ones as it actually says in their own terms and conditions that you can have a refund within 30 days if you didn’t activate the product (I obviously never received anything). This is the same merchant where Monzo have refunded 2 of them but not the rest yet?


The other transactions with other merchants are a bit more questionable.

vor 9 Monaten

Glauben Sie, dass der einzige gangbare Weg darin besteht, es über den Handel zu versuchen?

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bwastook
vor 9 Monaten

Ok I am not sure how you contact them it was about 8 years ago maybe I had the account I used live chat to contact them some can be 30 days obviously you just wait and if you hear nothing you win them basically

Curritokira
vor 9 Monaten

If the transaction from your bank is disguised as a purchase from let’s say a digital games downloads website, then play them at their own game. You clearly didn’t receive a product and how can they defend themselves.

bwastook
vor 9 Monaten

Ja, allerdings ist es sehr schwierig, sie zu kontaktieren.

Das sagt mir das Casino:

Bitte beachten Sie, dass das Format und die Anzeige der Transaktionsbeschreibungen ausschließlich vom Zahlungsanbieter und nicht von unserer Plattform bestimmt werden. Wir haben keinen Einfluss darauf, wie Transaktionen auf Ihren Kontoauszügen erscheinen.

Automatische Übersetzung
Curritokira
vor 9 Monaten

Then ask who the payment provider is and question them.

Anonymized839
vor 9 Monaten

Unfortunately, we are unable to identify the transactions you mentioned on our end.

In this case, we recommend that you contact your issuing bank to resolve this issue by initiating a chargeback.


We apologize for any inconvenience this may cause and appreciate your understanding.

bwastook
vor 9 Monaten

Perfekt. Vielen Dank für Ihre Hilfe.

Automatische Übersetzung
vor 9 Monaten

I am at such a loss. My funds are still being withheld by Rolletto, livechat will not help me whatsoever, I keep on receiving the same generic reply via email telling me that my account is still under investigation. My complaint with casino guru doesn’t seem to be making a difference. I just don’t see a way that they are going to give me my money back.

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