ZetCasino - Der Spieler beschwert sich, dass er nichts gewonnen hat.

I would have to check the exact value in dispute but in any case 500 euros without any profit distribution. Here one can already speak of fraud. Do I have a chance to act here?

Den genauen Streitwert müsste ich überprüfen aber in jeden Fall 500 Euro ohne jegliche Gewinnausschüttung . Hier kann man schon von Betrug sprechen. Habe ich hier eine Möglichkeit zu agieren?

Dear simonbethke8573,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP).

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

PS: Could you please advise if you received withdrawal from your previous complaint? Thank you.

Dear simonbethke8573,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.