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I have requested three withdrawals of €1,000 each and none have been processed yet. The payment requests are from 15.11. / 16.11. and 17.11

I have had contact with the live chat several times, but it was always only said that you will get in touch.

I also have a contact in the Vip Service but they don't help me there either.

I have another €18,000 in my account that I can't pay out because I keep getting an error message "Limit reached".

Ich habe drei Auszahlungen über jeweils 1.000€ beantragt und bisher ist keine bearbeitet. Die Auszahlungsanfragen sind vom 15.11. / 16.11. und 17.11

Ich habe mehrfach mit dem Live Chat Kontakt gehabt, aber es wurde immer nur gesagt man wird sich melden.

Ich habe auch einen Kontakt im Vip Service aber auch da wird mir nicht geholfen.

ich habe weitere 18.000€ in meinem Konto die ich nicht auszahlen kann weil immer eine Fehlermeldung „Limit erreicht" kommt

Dear davidbretag,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you for your understanding.

Best regards,

Kristina

Dear davidbretag,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.