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I have requested a withdrawal and it was cancelled. They won't let me make a withdrawal and tell me the following message that. Withdrawal is not possible

Your previous bets are checked by the game or sports provider to ensure fair play. You can withdraw again once the check is complete.

Please contact customer service.

Έχω ζητήσει αναληψη και μου την ακύρωσαν. Δεν με αφήνουν να κάνω ανάληψη και μου λένε το εξής μήνυμα ότι. Η ανάληψη δεν είναι δυνατή

Τα προηγούμενα στοιχήματά σας ελέγχονται από τον πάροχο παιχνιδιού ή αθλητισμού για να εξασφαλιστεί το δίκαιο παιχνίδι. Μπορείτε να κάνετε ανάληψη ξανά μόλις ολοκληρωθεί ο έλεγχος

Παρακαλούμε επικοινώνησε με την εξυπηρέτηση πελατών

Dear XRISTOFOROS82,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

If you can change the title of the complaint, it's not a withdrawal delay, it's that they're not letting me make a withdrawal, they've blocked me for no reason.

Αν μπορείτε να αλλάξετε τον τίτλο στο παράπονο δεν είναι καθυστέρηση ανάληψης είναι ότι δεν με αφήνουν να κάνω ανάληψη με έχουν μπλοκάρει χωρίς λόγο

Don't consider the complaint in 11 days that you write... I don't have a withdrawal delay but they don't let me make a withdrawal, they write to me Withdrawal is not possible

Your previous bets are checked by the game or sports provider to ensure fair play. You can withdraw again once the check is complete.

Μην το εξετάσετε το παράπονο σε 11 ημέρες που γράφετε... Δεν έχω καθυστέρηση ανάληψης αλλά δεν με αφήνουν να κάνω ανάληψη μου γράφουν Η ανάληψη δεν είναι δυνατή

Τα προηγούμενα στοιχήματά σας ελέγχονται από τον πάροχο παιχνιδιού ή αθλητισμού για να εξασφαλιστεί το δίκαιο παιχνίδι. Μπορείτε να κάνετε ανάληψη ξανά μόλις ολοκληρωθεί ο έλεγχος

Dear XRISTOFOROS82,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, the withdrawal did not happen. I do not have access to the account. They do not answer the chat.. The worst thing I have seen in a casino.

Γεια σας η ανάληψη δεν έγινε. Πρόσβαση στο λογαριασμό δεν έχω. Τσατ δεν απαντάνε.. Ότι χειρότερο έχω δει σε καζίνο.

Dear XRISTOFOROS82,

Would it be possible to forward the e-mail communication between you and the casino to nikolas.b@casino.guru for further review?

Looking forward to hearing from you.

Regards,

Nick

Dear XRISTOFOROS82,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Nick
Casino.Guru