Ybets Casino - Der Spieler kann seine Gewinne nicht abheben.

This casino is not returning my $100. I made a deposit and played a little, then wanted to withdraw my own deposit. For two weeks now, they have been rejecting my withdrawal and have blocked my access to customer support.

Данное казино не возвращает мои 100$, сделал депозит, немного поиграл хотел забрать свой же депозит, они уже 2 недели отклоняют мой вывод и заблокировали мне доступ к техподдержке

Dear User687524621,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Sometimes casinos require players to wager their deposits before they can request a withdrawal. I checked the General T&Cs and I found this:

8.5. It is mandatory for each Player to fulfill a wagering requirement prior to initiating withdrawal. This means that each Player must place a minimum of one bet, equivalent to 3x the deposited amount. To wager YBS funds, Players may place bets exclusively on Ybets slots games; bets placed on other games will not count toward wagering requirements. Other wagering requirements may apply for specific bonus offers as described in this Terms & Conditions or Bonus Policy. The total deposited amount must be also wagered at least 3 times in sports bets with odds greater than 1.2. Essentially, this constitutes a 3x wagering requirement of the deposited amount for slot games, live games, and table games and 3x wagering requirement for sport bets. 

Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise if you have completed the necessary deposit wagering requirements?
• How much money do you currently have in your casino account?
• Have you received any explanation from the casino regarding this issue?

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear User687524621,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I realized that this casino is a pure scam, it is almost impossible to make x3 from the deposit in slots

Я понял, что это казино чистый скам, это почти нереально в слотах сделать х3 от депозита

Thank you for your reply, User687524621. I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear User687524621,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Сeberepro and Casino Guru,

Please allow us to provide further details.

The player was unable to withdraw because he did not fulfil the wager on deposit x3.

Following the cancellation of the withdrawal, it was discovered that the client had unfortunately used all their funds.

Respectfully,

Ybets Casino Representative

Dear Ybets Casino , how should I make x3 if you have limited me in bets?

Уважаемые Ybets Casino а как я должен сделать х3 если Вы ограничили меня в ставках?

Hello everyone,

Thank you both for your replies.

User687524621, could you please advise if you currently have any remaining balance in your casino account?

Dear User687524621,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.