Xon Bet Casino - Der Spieler behauptet, dass sich die Auszahlung verzögert.

Hello Casino Guru Team,

I have a pending withdrawal from October 4th, 2026. I am verified and have previously had at least 8 withdrawals, all of which were processed within 3 days. Currently, however, there are significant delays, and I keep getting the same excuses. When I complain directly to support, I always receive the same stock phrase.

Thank you for contacting us!

Could you please describe in more detail whether you have any questions or need assistance? I look forward to your reply and will be happy to help.

You can be assured that you will receive professional support from our customer service team, who will be happy to assist you with any questions you may have.

Should you have any further questions, please do not hesitate to contact our support team.

Best regards,

Everything that's going on right now seems very unprofessional to me.

Is there any way you can help me?

Hallo Casino Guru Team,

ich habe seit dem 04.10.2026 eine immer noch ausstehende Auszahlung. Ich bin verifiziert und hatte vorher schon mindestens 8 Auszahlung die alle innerhalb 3 Tage bearbeitet wurden. Zur Zeit gibt es aber deutliche Verzögerungen und ich werde immer mit den selben Antworten vertröstet. Auf eine Beschwerde direkt über den Support bekomme ich immer die gleiche Floskel;

Vielen Dank für Ihre Kontaktaufnahme!

Könnten Sie mir bitte etwas genauer schildern, ob Sie Fragen haben oder Hilfe benötigen? Ich warte auf Ihre Antwort und helfe Ihnen gerne weiter.

Sie können sicher sein, dass Sie von unserem Kundenservice-Team professionell betreut werden, das Ihnen bei allen Fragen gerne weiterhilft.

Sollten Sie weitere Fragen haben, zögern Sie bitte nicht, unser Support-Team zu kontaktieren.

Beste grüße,

Es kommt mir alles aktuell sehr unseriös vor was da abläuft.

Habt ihr die Möglichkeit mir zu helfen?

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Tomi559,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Tomi559,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi Jean, thank you very much for the information.

I haven't received my payout yet, but I should mention that I cancelled the withdrawal again and tried my luck again. As of October 14, 2026, a total of €3,500 is outstanding for payout, which also hasn't been processed yet. In this case, we'll wait the full 14 days and then see what happens next...

Greetings Tomi559

Hallo Jean, vielen Dank für die Info.

Ich habe meine Auszahlung noch nicht erhalten, muss aber dazu sagen dass ich nochmals die Auszahlung storniert habe und mein Glück weiter versucht. Nun stehen seit dem 14.10.2026 insgesamt 3.500€ zur Auszahlung offenen die wiederum bis auch noch nicht bearbeitet worden. Wir warten in diesem Fall wieder die 14 Tage ab und dann schauen wir weiter...

Grüße Tomi559

New information regarding my outstanding withdrawal since October 14, 2026 at xonbet.

I still haven't received anything and keep getting the same answer that the payout department is very busy and there will be further delays.

Neue Infos zu meiner offenen Auszahlung seit dem 14.10.2026 bei xonbet.

Ich habe immer noch nichts erhalten und immer die gleiche Antwort dass die Abteilung Auszahlung stark beschäftigt sind und es weiter Verzögerung gibt.

Thank you for the update. I’m sorry to hear about your negative experience. Please allow me to ask you a few questions so I can understand the situation.

• Could you let us know when you made your last successful withdrawal and how long it took to be processed?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
• Do I understand correctly that your account is fully verified?
• Have you accumulated your winnings with or without an active bonus?
• Please share screenshots of your withdrawal history and recent communication with the casino regarding the withdrawal delays.

Thank you in advance for your reply.

Hi Jean!

1. My last withdrawal request was on October 5, 2026, and the money was in my bank account 3 days later.

2. I always chose the same payout option via bank transfer.

3. My account is fully verified.

4. I partially earned my winnings through a successfully wagered bonus. The bonus does not include a winnings limit. No objections were raised, as the casino attempted the first withdrawal on April 7, 2026, but there were not enough funds in my account at that time, as requested. The withdrawal was canceled, and I was instructed to submit a new request.

Hallo Jean!

1. Meine letzte Auszahlungsanfrage war am 05.10.2026 und war 3 Tage später auf meinem Bankkonto

2. Ich habe immer die gleiche Auszahlungsvariante per Banktransfer gewählt.

3. Mein Konto ist vollständig verifiziert

4. Ich habe meine Gewinne teilweise mit erfolgreich umgesetzten Bonus erzielt. Der Bonus beinhaltet keine Gewinnbegrenzung. Es wurde auch nichts beanstandet, da der erste Versuch einer Auszahlung bereits am 07.04.2026 getätigt wurde seitens Casino aber zum Zeitpunkt nicht genug Geld auf dem Spielkonto war wie in der Anfrage angefordert. Die Auszahlung wurde storniert und ich sollte eine Anfrage starten.

Regarding the last point, where should I send the evidence?

Zum letzten Punkt, wohin soll ich Nachweise senden?

Here is a crucial chat history.

Hier ein entscheidender Chat Verlauf

Okay, that was the chat history.

Okay dass war der Chat Verlauf

Where can I send the history?

Wohin kann ich die Historie senden?

Please do not make the chat history posted here public. Thank you.

Bitte den hier eingestellten Chat Verlauf nicht öffentlich machen. Danke

Dear Tomi559,

Thank you for your cooperation and for providing all the necessary information. As instructed, I've set the chat history to private. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Maria, (maria.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean

Dear Tomi559,

It’s a pleasure to e-meet you. My name is Maria, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from Xon Bet Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear Xon Bet Casino,

Could you kindly provide detailed information regarding the player's issue? Specifically, I would appreciate it if you could clarify the reasons behind the delay in processing the player's withdrawal.

Thank you in advance for your cooperation and prompt response.

Best regards,

Maria

Hello Maria, thank you very much for the information and support.

Here's the latest update.

As previously described, my last withdrawal request has been pending since October 14, 2026. Last week, something further happened; they wanted me to complete a new verification process, which was fully completed today.

My withdrawal has still not been processed. The process is still delayed.

Kind regards

Tomi559

Hallo Maria, vielen Dank für die Info und Unterstützung.

Hier der letzte Stand.

Wie schon generell beschrieben, liegt meine letzte Auszahlungsanfrage seit dem 14.10.2026 still. Letzte Woche hatte sich etwas weiteres getan, da wollte man von mir eine erneute Verifizierung haben, die heute vollständig abgeschlossen wurde.

Meine Auszahlung wurde weiterhin nicht bearbeitet. Es geht weiterhin verzögert voran.

Freundliche Grüße

Tomi559

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Tomi559,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Maria