WishWin Casino - Die Auszahlung des Spielers verzögert sich aufgrund von Problemen bei der Kontoverifizierung.

Hello,

Unfortunately, I have a problem with the Wishwin casino.

On November 20, 2025, I deposited funds for the welcome casino bonus, but I was lucky and won with my deposited real money. Therefore, I cancelled the bonus.

After successful implementation, I requested the first payout of €500.

After the weekend, the withdrawal function was suddenly blocked.

I contacted the live chat and customer support, which unfortunately wasn't very helpful.

On November 26th, I received a message stating that I needed to verify my account. I sent all the requested documents to the casino, but the documents have not been processed and my account has not been activated.

After contacting support via email, I received another unhelpful reply that didn't resolve the issue. The documents still haven't been reviewed. According to the casino, a review only takes about 24 hours.

I hope you can help me with this matter.

I will gladly provide the correspondence with the casino.

Best regards!

Hallo,

ich habe leider ein Problem mit dem Casino Wishwin.

Am 20.11.2025 habe ich für den Willkommens-Casino-Bonus eingezahlt, ich hatte aber Glück und habe mit meinen eingezahlten Echtgeld gewonnen. Den Bonus habe ich somit storniert.

Nach erfolgreicher Umsetzung und habe ich die erste Auszahlung von 500€ beantragt.

Nach dem Wochenende war die Funktion der Auszahlung plötzlich gesperrt.

Ich habe den Live-Chat sowie den Kundensupport kontaktiert, was leider nicht sehr hilfreich war.

Am 26.11 habe ich dann die Meldung bekommen, dass ich mein Konto verifizieren muss. Ich habe alle angeforderten Unterlagen an das Casino gesendet, aber es erfolgt keine Bearbeitung der Dokumente und keine Freigabe meines Kontos.

Auf Nachfrage per E-Mail beim Support habe ich wieder nur eine E-Mail bekommen die nicht weiterhilft und das Problem nicht löst. Die Unterlagen sind immer noch nicht geprüft. Laut Casino dauert eine Überprüfung nur etwa 24 Stunden.

Ich hoffe nun, dass Sie in dieser Sache weiterhelfen können.

Den Schriftverkehr mit dem Casino stelle ich natürlich gerne zur Verfügung.

Viele Grüße!

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with WishWin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please list which documents you provided to verify your account?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas