Winz Casino - Spieler beschwert sich, dass er nichts gewonnen hat.

I played the amount of 1.085 BTC on https://winz.io on 27.08.2021, noting that the various games did not work correctly.

I have tried various games here all very popular, but in this case I have not seen big wins.

The game seems to have been tampered with so as not to give me any major winnings.

At other times, betting much lower amounts has resulted in big payouts.

But on 08.27.2021, it seems that the games behaved very strangely, precisely due to the fact that no game gave any substantial winnings in the bonus mode.

I'm actually sure something has happened. Just because a few days before I got big winnings from the casino https://winz.io.

I think they did something to recoup their losses .. thus limiting the games to no longer giving me any substantial winnings but only getting their money back.

Ho giocato il giorno 27.08.2021 l'importo di 1.085 BTC su https://winz.io, constattando che i vari giochi non funzionavano in modo corretto.

Ho provato vari giochi di qui tutti molto popolari, ma in questo caso non ho visto grandi vincite. 

Il gioco pare sia stato manomesso per non darmi alcuna vincita importante.

Altre volte scommettendo con importo molto piu bassi ho ottenuto grandi vincite. 

Ma il giorno 27.08.2021, pare che i giochi si sono comportati in modo molto strano, proprio per il fatto che nessun gioco abbia dato nella modalità bonus, alcuna vincita sostanziale. 

Sono di fatto sicuro che qualcosa sia capitato. Proprio perche qualche giorno prima ho ottenuto grandi vincite dal casino https://winz.io . 

Credo abbiano fatto qualcosa per recuperare le loro perdite.. limitando cosi i giochi a non darmi piu alcuna vincita sostanziale ma soltanto riprendersi indietro i loro soldi. 

Dear Antonio,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

I’m truly sorry but from a sample of 20 spins, we would never be able to identify if something unfair is going on. 

Please let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint. I really wish I were of more help. Thank you.

Dear Antonio,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.