Winuno Casino - Das Konto des Spielers wurde vom Casino geschlossen.

Good evening. What happened was that the day before yesterday, a neighbor who lives next to my house was playing on a site called Winuno22. He told me that everything was fine, that they do pay out, and things like that. He shared the link with me and I registered. It was my first time playing at an online casino. Supposedly, my neighbor told me they offered welcome bonuses, but I didn't receive anything. To play, I deposited 200 pesos of my real money. With my 200 deposit, I managed to win 2000. I wanted to withdraw them, but my withdrawal was rejected. By then, the supposedly welcome bonuses for new entries appeared. I accepted them and kept playing while waiting for my withdrawal. Time passed, and I wasn't paid anything. I found out that because of these alleged bonuses, they required me to wager more game volume, which I did. I completed what was needed to be able to withdraw, and by then I had 5345 in the account. I tried to withdraw 4000 pesos, and they rejected my withdrawal. They took absolutely all the money, even what I had deposited, saying I supposedly took advantage of bonuses and other lies, which is completely impossible and false because it's my first time playing online at a casino. I proved to them with

my bank account and my identification that my account is real and that I didn't have any other accounts as they claimed. And when I complained, they blocked my access to the site. It would be good if attention were paid and fraudulent sites like Winuno22 were shut down. It's a scam; they steal from people, and I can prove I'm telling the truth.

Buenas noches Loque paso fue que antier un vecino que vive aún lado de mi casa estaba jugando en dicho sitio online llamado Winuno22 el me dijo que todo bien que si pagaban y cosas así me compartió el enlace y me registre era mi primera vez que jugaba en un casino online supuestamente mi vecino me dijo que daban bonos de bienvenida cosas que no me dieron nada y para jugar yo deposite 200 pesos de dinero mio real con mis 200 depositados logré ganar 2000 quise retirarlos y me rechazaron el retiro para entonces ya los dichosos bonos de bienvenida de nuevo ingreso me aparecieron los abrí y seguí jugando mientras me pagaban el retiro paso el tiempo y no me pagaban nada me fijé y por los supuestos bonos me pedían apostar más volumen de juego y lo hice complete Loque me pedía de juego pa poder retirar y para entonces ya tenía 5345 en la cuenta quise retirar 4000 pesos y los señores me rechazaron mi retiro me quitaron absolutamente todo el dinero asta Loque yo deposite y me dijeron que según me abia aprovechado de bonos y nosé que tantas mentiras cosa absolutamente imposible y falsa porque es la primera vez que juego en línea en un casino y les demostré con

mi cuenta de banco y con mi identificación que mi cuenta es real que yo no tenía ninguna cuenta como decían y como les reclamé me bloquearon el acceso al sitio estaría bien que se pusiera atención y cancelaran sitios fraudulentos como ese Winuno22 es un fraude roban ala gente y tengo como demostrar que digo la verdad

Dear AuroraHerrera,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve encountered with your experience on Winuno22, and I understand how frustrating it must be to have your withdrawals rejected and your account blocked.

To help us better understand the situation and mediate effectively with the casino, could you please provide the following information:

• When exactly did you make your initial deposit of 200 pesos, and when did you first attempt the withdrawal?
• Can you provide any details or screenshots of the communication you had with the casino, especially regarding the rejection of your withdrawal and the reasoning they provided?
• Have you submitted any additional identification or documents after your initial verification? If so, could you share this with us?
• If you have any relevant screenshots, emails, or other communication from the casino, please forward them to petronela.k@casino.guru.

Your cooperation is crucial for us to proceed with this case and mediate effectively with the casino. Without your input, we won’t be able to continue working on resolving the issue on your behalf.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

The first deposit was on Wednesday when I registered and started playing a while later I wanted to withdraw the money I had won and that was when the casino put up many obstacles to let me withdraw first they asked me for more game volume and I did what they told me and I wanted to withdraw again and as instead of having lost I won more, the casino already better What they did was steal all my money even what I deposited they stole everything from me

El primer depósito fue el día miércoles que me registre y empece a jugar un rato después quise retirar el dinero que avía ganado y fue cuando el casino me puso muchas trabas para dejarme retirar primero me pedían más volumen de juego y lo hice cumpli Loque me decían y quise volver a retirar y como en vez d aver perdido gane más pues el casino ya mejor Loque hizo fue robarme todo el dinero asta lo que deposite me robaron todo

Hi AuroraHerrera,

To better understand the situation and proceed with your case, I’d like to ask you a few additional questions regarding your account and registration process:

Do you and your neighbor share any of the following:

1. Address (or live in the same household)
2. IP address (e.g., using the same Wi-Fi network)
3. Payment method (e.g., the same card, e-wallet, or bank account)

Casinos often have strict policies regarding shared details due to potential bonus abuse or account duplication concerns. Clarifying this will help us determine whether the casino's actions might be related to such policies.

Dear AuroraHerrera,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.