Winbay Casino - Das Spielerkonto wurde geschlossen; um finanzielle Unterstützung wird gebeten.

On October 23, 2025, I opened an account at Winbay Casino. I used the casino normally, mainly for sports betting and live roulette, until mid-December when the casino blocked my access.

I want to clarify that I never accepted any type of bonus.

Since then, I have communicated with the casino via email. On December 22nd, they informed me that my account had been closed and requested documentation to verify the account, which was sent on December 26th of the same year.

Since that day, they tell me that the verification is being processed, a clear indication that the casino has no intention of returning the €450 I had in the account at the time of closure.

I request your help in order to recover the money that Winbay casino has appropriated in a completely illegitimate and fraudulent manner.

Greetings

El pasado día 23 de octubre de 2025 me abrí una cuenta en el casino Winbay. Estuve usando el casino con normalidad, principalmente con apuestas deportivas y ruleta en vivo. Hasta que a mitad del mes de diciembre el casino bloqueó mi entrada al mismo.

Quiero aclarar que en ningún momento acepté ningun tipo de bono.

Desde entonces, me he comunicado con el casino vía email. El 22 de diciembre me informaron que mi cuenta había sido cerrada y me pidieron la documentación para verificar la cuenta, la cual fue enviada el día 26 de diciembre del mismo año.

Desde ese día, me dicen que la verificación está siendo procesada en una clara muestra del que el casino no tiene intención de devolverme los 450€ que tenía en la cuenta en el momento del cierre.

Solicito su ayuda para poder recuperar el dinero que Winbay casino se ha apropiado de forma totalmente ilegítima y fraudulenta.

Saludos

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear lumega,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Did you pass the verification before you lost access to the account?
• Has the casino indicated that there might be a problem with approving specific documents?
• Have you received any communication indicating the status of your latest document submission?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila