Wild Tokyo Casino - Die Beschwerde des Spielers wird vom Casino ignoriert.

both casino and curacao gaming are absolutely awful when dealing with disputes. very dismissive and most of the time does not bother to acknowledge or answer when a complaint is submitted. have many emails of evidence

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Hello,

Thank you very much for submitting this complaint. Could you please specify the issue you are currently experiencing with the casino that you would like us to assist you with?

At this stage, your complaint only contains general statements about the casino being dismissive or failing to respond. This does not provide us with sufficient information to investigate a particular gambling-related dispute. If you believe that the casino has wrongfully withheld funds, failed to pay a legitimate win, or otherwise breached its obligations to you, please provide the relevant details, including:

• what exactly happened;
• the amount in dispute;
• the date and relevant game or transaction;
• what you requested from the casino;
• the casino's response, if any; and
• the evidence supporting your claim.

I hope we will be able to assist you in resolving this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Dear jarlboro,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

i have sent copies of all email evidence to your email. if you need clarification please let me know

Thank you for your email.

From the screenshots you provided, I can see that you mentioned gambling-related problems as the reason for requesting the closure of your account for the first time on 14 July.

Could you please specify exactly when the casino closed your account? Was your account closed shortly after you informed the casino about the gambling-related problems you were experiencing?

Dear jarlboro,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru