WikiLuck Casino - Die Rücknahme des Spielers hat sich verzögert.

I have been playing at this casino for at least a year, and have made a few withdrawals during this time without any major problems, but the processing time has been several days. This time I made a withdrawal as normal, and after about 5 days I contacted the casino's live customer support and asked about it, I was told that the money would come the next day, but it didn't. I contacted customer service again and asked about it, this time they said that I would be contacted by email, but again I heard nothing. I have been in contact with customer service 4 times and each time the explanation is different, but no reason has been given why the money has not been paid, they always promise that someone will contact me or that the money will be paid tomorrow or the day after. I made a withdrawal on the 4th of this month, so 2 weeks have passed and nothing has happened.

Olen pelannut kyseisellä kasinolla ainakin vuoden verran,ja tehnyt muutamia kotiutuksia tänä aikana ilman suurempia ongelmia,mitä nyt niiden käsittely aika on ollut useampia päiviä. Tällä kertaa tein kotiutuksen normaaliin tapaan,ja kun oli kulunut noin 5 päivää otin yhteyttä kasinon live asiakastukeen ja kysyin asiasta,minulle sanottiin että rahat tulevat seuraavana päivänä, mutta eivät tulleet. Otin uudelleen yhteyttä asiakaspalveluun ja kysyin asiasta,tällä kertaa sanottiin että minuun otetaan yhteyttä sähköpostitse, mutta ei taaskaan kuulunut mitään. Olen ollut asiakaspalveluun yhteydessä 4 kertaa ja joka kerta selitys on eri, mutta mitään syytä ei ole esitetty miksi rahoja ei ole maksettu,aina luvataan että joku ottaa yhteyttä tai että rahat maksetaan huomenna tai ylihuomenna. Tein kotiutuksen 4.päivä tätä kuuta,eli aikaa on kulunut 2 viikkoa ja mitään ei ole tapahtunut.

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Dear HenkkaSmith,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear HenkkaSmith,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear HenkkaSmith,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas