WikiLuck Casino - Das Spielerkonto wurde unerwartet geschlossen.

Okay... let me explain everything. I made up to 3 withdrawals with them. The longest took 5 days, another 4 days, and another 3 days. Everything was more or less fine. Now I'm trying to withdraw €3,400. Since November 14, 2025, I haven't stopped emailing them, and also my VIP agent, who told me today that he had spoken with them and that they would resolve it shortly. I also received a message from the support center saying it would be resolved soon...

To my surprise, they've blocked my access; I can't even see the page. I've sent them a screenshot of the block to see if they'll reply.

I HOPE YOU CAN HELP ME, thank you

Haber .. lo explico todo hice hasta 3 retiros con ellos el que mas tardó fue 5 dias otros 4 dias y otro 3 dias todo correcto más o menos ahora me dispongo a retirar 3.400€ desde el día 14/11/2025 no paro de mandarles correo y también a mi agente vip que hoy me a dicho que había hablado con ellos y que lo solucionarían en breve y a la media hora me ha llegado también de centro de soporte que se solucionaría en breve…

cual es mi sorpresa que me han bloqueado el acceso no puedo ver ni la página les enviado pantallazo del bloqueo a ver si me contestan

OJALÁ ME PUEDAN AYUDAR , gracias

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Janeiro,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Additionally, the provided screenshot suggests the issue originates with the internet provider, not the casino. It is likely there was an outage occurring.

I have scheduled a follow-up for 11 days from now to check on the status of your withdrawal. Please notify us if your withdrawal is processed before then.

Thank you in advance for your patience and understanding.

Best regards,

Katarina

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Janeiro,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Katarina