WikiLuck Casino - Das Spielerkonto wurde trotz Selbstsperre wieder freigeschaltet.

A few months ago, I requested self-exclusion from this casino. Days later, they closed my account. Some time passed, and the casino allowed me to use the same details to open another account; the only change was my email address. After a while, I requested self-exclusion again, but why did they let me create another account? I let it go, but today, after requesting a password reset, I was able to access the casino again. I demand a refund of my funds from the first time I requested self-exclusion on January 27th. It's clear they don't follow player protection rules. 1. Why did they let me open another account with the same details? 2. Why was I able to access one of the accounts again?

Hace unos meses pedí la autoexclusion en este casino. Días más tarde me cerraron la cuenta. Paso un tie,po y el casino me dejó usar los mismos datos para abrir otra cuenta, lo único que cambio fue el correo. Al cabo de un tiempo solicité de nuevo la autoexclusion, pero porque me dejaron crear una cuenta de nuevo ? Lo dejé pasar pero hoy pidiendo restablecer contraseña he podido volver a entrar en casino. Exijo la devolución de los fondos desde la primera vez que solicite la autoexclusion el 27 de enero. Ya se ve que no siguen las normas,as de protección al jugador. 1 porque me dejaron abrir otra cuenta con los mismo datos. 2. Porque he podido volver a acceder a una de las cuentas.

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Hello,

Thank you very much for submitting your complaint. I am truly sorry about your negative experience with WikiLuck Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please provide the timeline of events? Specifically, when did the casino reopen your account, and when was your last deposit made?
• Could you please confirm whether you currently still have access to your account?
• Could you please share your original self-exclusion request? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila