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I am submitting a complaint against Wazamba regarding a delayed withdrawal that has not been resolved.

Amount: 900 EUR

Withdrawal date: 20.04.2026

Payment method: Bank transfer (Überweisung)

Current status: Pending for 13+ days

Since submitting my withdrawal, I have contacted customer support multiple times. However, I have only received repetitive and automated responses that do not address my case.

No clear information has been provided about:

Whether the withdrawal has been approved

The current processing stage

Any estimated payment date

This ongoing lack of transparency and the repeated use of generic responses gives the impression that my case is being deliberately delayed without proper handling.

I have already made every reasonable attempt to resolve this issue directly with the casino, but no progress has been made.

I am requesting Casino Guru to intervene and assist in resolving this matter, and to ensure that my withdrawal is processed without further delay.

I am ready to provide all supporting evidence, including email communication and account screenshots.

Thank you

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Stay safe.

Dear Ahmey0021,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Ahmey0021,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Ahmey0021,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru