VoodooDreams Casino - Die Einzahlung des Spielers wurde seinem Casino-Konto nie gutgeschrieben.

Hello, I have 60 € on April 3rd. deposited at my bank, they are gone and in the casino they are also as received but it was not displayed after the deposit only 2 days later during the € 60 made available just € 20 I contacted the support and they told me it was received but it was said that I should contact my bank that my money would still float and only then I need your help

Guten Tag ich habe 60€ am 03.04. eingezahlt bei meiner Bank sind die abgegangen und im Casino stehen die auch als eingegangen hat es aber nicht angezeigt nach der Einzahlung erst 2 tage später währen von den 60€ gerade Mal 20€ zur Verfügung gestellt ich habe den Support kontaktiert und der sagte mir das es eingegangen sei aber dafür hieß es das ich meine Bank kontaktieren soll das mein Geld noch schweben würde und nur so also bräuchte ich ihre hilfe

Dear David,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise which payment method you have opted for and if you contacted your payment provider/bank already? If there’s any relevant communication, please forward it along with a payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

Dear David,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.