Volerbet Casino - Der Rücktritt des Spielers wurde abgelehnt.

Hello

My payment is being refused without any specific reason.

I made a deposit of €50 and used the 300% welcome bonus.

I strictly adhered to the bonus guidelines, did not play with stakes exceeding €5, and fulfilled the bonus requirements.

Because of this bonus, I was only allowed to withdraw 5 times my stake.

Since I wasn't sure, I paid out €1500.

They cancelled the payment and deducted €1250 from my account.

And now they refuse to pay me the remaining €250.

I am asking for help so that I can get my payout and perhaps also bring down this fraudulent casino.

Hallo

Mir wird meine Auszahlung verweigert ohne genaueren grund

Ich habe eine Einzahlung von 50€ getätigt und den willkommens Special bin von 300% genutzt

Ich habe mich strikt an die Bonusrichtlinien gehalten und nicht über 5€ Einsatz gespielt und den Bonus umgesetzt

Aufgrund dieses Bonus war es mir nur erlaubt das 5 fache meines Einsatzes auszuzahlen

Da ich dies nicht genau wusste habe ich 1500€ ausgezahlt

Die Auszahlung haben sie storniert und mir 1250€ abgezogen

Und jetzt wollen sie mir die verbleibenden 250€ nicht auszahlen

Ich bitte um Hilfe das ich meine Auszahlung bekomme und vielleicht auch dieses Betrüger Casino zu stürzen

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which games did you play while your bonus was active?
• The screenshot you attached to your complaint shows that the casino is refusing to pay out even the €250 balance due to an alleged breach of its Terms and Conditions. Have you contacted the casino's customer support to ask which specific rules you allegedly breached?
• Have you made any successful withdrawals from this casino before?
• Am I correct in understanding that your winnings were accumulated using the third deposit bonus?
• Have you successfully completed the full KYC verification process, or have you at least submitted any identity documents to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika