Volerbet Casino - Der Rücktritt des Spielers wurde abgelehnt.

Hello

My payment is being refused without any specific reason.

I made a deposit of €50 and used the 300% welcome bonus.

I strictly adhered to the bonus guidelines, did not play with stakes exceeding €5, and fulfilled the bonus requirements.

Because of this bonus, I was only allowed to withdraw 5 times my stake.

Since I wasn't sure, I paid out €1500.

They cancelled the payment and deducted €1250 from my account.

And now they refuse to pay me the remaining €250.

I am asking for help so that I can get my payout and perhaps also bring down this fraudulent casino.

Hallo

Mir wird meine Auszahlung verweigert ohne genaueren grund

Ich habe eine Einzahlung von 50€ getätigt und den willkommens Special bin von 300% genutzt

Ich habe mich strikt an die Bonusrichtlinien gehalten und nicht über 5€ Einsatz gespielt und den Bonus umgesetzt

Aufgrund dieses Bonus war es mir nur erlaubt das 5 fache meines Einsatzes auszuzahlen

Da ich dies nicht genau wusste habe ich 1500€ ausgezahlt

Die Auszahlung haben sie storniert und mir 1250€ abgezogen

Und jetzt wollen sie mir die verbleibenden 250€ nicht auszahlen

Ich bitte um Hilfe das ich meine Auszahlung bekomme und vielleicht auch dieses Betrüger Casino zu stürzen

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which games did you play while your bonus was active?
• The screenshot you attached to your complaint shows that the casino is refusing to pay out even the €250 balance due to an alleged breach of its Terms and Conditions. Have you contacted the casino's customer support to ask which specific rules you allegedly breached?
• Have you made any successful withdrawals from this casino before?
• Am I correct in understanding that your winnings were accumulated using the third deposit bonus?
• Have you successfully completed the full KYC verification process, or have you at least submitted any identity documents to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Hello

I mainly played hacksaw games.

The casino is no longer responding to tell me which specific bonus guidelines I have violated.

This is my first payout

And the KYC verification should be complete.

Hallo

Ich habe hauptsächlich nur hacksaw Spiele gespielt

Das Casino antwortet mir nicht mehr um mir zu sagen gegen welche genaueren Bonusrichtlinien ich verstoßen habe

Das ist meine erste Auszahlung

Und die kyc Verifizierung müsste fertig sein

Volerbet has just responded to the violation.

Where exactly have I violated the bonus guidelines?

Volerbet hat sich gerade zu den verstoß gemeldet

Wo habe ich den jetzt gegen die Bonusrichtlinien verstoßen?

I think they themselves don't even know whether they are right or wrong.

Ich glaube die wissen schon selber nicht ob sie in Recht sind oder nicht

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear BABALINHO,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika