Viking Luck Casino - Die Bearbeitung des Antrags des Spielers auf Schließung des Kontos verzögert sich.

Hello

I would like to have my account blocked from August 2025 onwards.

The reason is uncontrolled gambling.

I submitted the application via email and then I was asked to provide the email address to which the account is registered.

I did.

It said that this email address did not exist.

Screenshot taken from my account, the address is shown there.

What can I say? They didn't react at all.

Now I've written again... one is being referred from A to B.

I've never experienced anything like this before.

I don't want to play anymore for my own protection.

I've had myself blocked everywhere, but this is breaking my neck.

I'm at my wit's end, psychologically speaking.

I'm at a loss as to what else to do!

Hallo

Seit August 2025 möchte ich meinen Account sperren lassen.

Der Grund ist unkontrolliertes spielen.

Per Mail den Antrag gestellt und dann sollte ich meine Email Adresse nennen auf die der Account läuft.

Habe ich getan.

Da hieß es diese Email Adresse gebe es nicht.

Screenshot gemacht von meinem Account da steht ja die Adresse.

Was soll ich sagen man hat gar nicht mehr reagiert.

Jetzt wieder geschrieben... man wird von A nach B verwiesen.

Sowas habe ich noch nie erlebt.

Ich möchte zum Selbstschutz nicht mehr spielen.

Habe mich überall sperren lassen aber das bricht mir das Genick.

Psychisch bin ich am Ende.

Bin ratlos was ich noch machen soll!

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Dear Kimba76, thank you very much for submitting your complaint. I am truly sorry about your negative experience with Viking Luck Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you requested a self-exclusion from Viking Luck Casino?
• Do you currently still have access to your account?
• Could you please confirm whether you have passed the KYC verification in this casino?
• Could you please forward your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila