Viking Luck Casino - Der Rückzug des Spielers hat sich verzögert.

I withdrew €500 from Viking Luck Casino on April 8, 9, and 10, 2025. On April 12, 2025, I received two of the three amounts. However, I have not received the last €500 to date. The casino has been saying for over a week that they have internal problems, but they have not given me any information, and I have not received my money.

Ich habe am 08.04.25, am 09.04.25, und am 10.04.25 jeweils 500€ im viking luck casino ausgezahlt, am 12.04.25 habe ich 2 von den 3 beträgen erhalten, die letzten 500€ habe ich jedoch bis heute nicht erhalten, das casino sagt seit über einer woche dass sie interne probleme haben aber geben mir keine informationen und ich erhalte mein geld nicht

Dear G2Nephilim,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise us on the current status of the missing withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
• Did you pass the verification before you requested all the withdrawals?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

The status of the missing payout has been requested since 10.04.25, I have not accepted any bonuses, all my winnings are without bonus, and the verification says that I have already been successfully verified

Der Status der fehlenden Auszahlung ist seit dem 10.04.25 auf beantragt, ich habe keine Boni angenommen, alle meine Gewinne sind ohne Bonus, und bei Verifizierung steht dass ich bereits erfolgreich verifiziert bin

Thank you very much for your reply, G2Nephilim. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I received my money after 17 days, in the meantime I won another 2300€ and am now waiting for the payout again

Ich habe mein Geld nach 17 Tagen erhalten, in der Zwischenzeit habe ich nochmal 2300€ gewonnen und warte nun erneut auf die Auszahlung

Can you please clarify when exactly you requested the new withdrawal(s)?

Dear G2Nephilim,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru