Viggoslots Casino - Die Auszahlung des Spielers wurde storniert und es fehlen Gelder.

Hello

I made a withdrawal on March 7th yesterday, March 12th, and had to report that the payment history said it was canceled. And the money disappeared. I didn't break any bonus rules. I deposited on March 7th at 1:31 p.m. and withdrew a few minutes later. I uploaded pictures. Chat is unfortunately not available. Email address unknown.

Hope you can clarify my case 🙂

Hallo

Ich hatte am 07.03 eine Auszahlung getätigt gestern den 12.03 musste ich gestellten das im Zahlungverlauf abgebrochen steht.Und das Geld ist verschwunden weg habe gegen keine Bonusregel verstoßen habe Am 07.03 13:31uhr eingezahlt und paar Minuten später ausgezahlt habe Bilder mit Hochgeladen chat ist leider nicht erreichbar leider emailadresse unbekannt

Hoffe sie können mein Fall klären 🙂

Dear christophschaffer3,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please advise if you've ever received any winnings from this gambling establishment?

Thank you in advance for your cooperation and reply.

Best regards,

Kristina

Hello, I have already paid out several times and I am also verified. The worst thing I find is that it says canceled in the process, but I didn't! And the money was not transferred back to my player account.

Hallo habe schon mehrmals Ausgezahlt und verifiziert bin ich auch das schlimme finde ich ist das im Verlauf abgebrochen steht habe ich aber nicht !! Und Geld wurde auch nicht zurückgebucht auf mein SpielerKonto

Dear christophschaffer3,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for Viggoslots Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Viggoslots Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime.