Verde Casino - Das Konto des Spielers ist aufgrund von Duplikaten gesperrt.

Hello. My account has been blocked. The chat operator said that there are many duplicate accounts, but I did not create them and they used my data.

Здравствуйте.Мой аккаунт заблокирован.Оператор чата сказал что есть дублирующие аккаунты много но я не создавал мойми данными воспользовались.

Dear mixa1408,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes, my friend used my data without my knowledge. No, I passed after because I passed the verification. Yes, with a bonus, but I played it back.

Да мой знакомый использовал мой данные без моего ведома.Нет я прошел после так как вертификацию была проидена именно мною.да с бонусом но я его отыграл.

Thank you for your reply, mixa1408. Do I understand correctly that there were indeed two accounts created with the same personal details?

I only created one. My data was used by another person without my permission.

Я создал только один.Мойми данными пользовался другой человек без моего разрешения.

Greetings, Kristina

The player is a no-deposit bonus abuser, has over 20 multiple accounts, no-deposit bonuses claimed at each.

There is a firm answer from casino - account will remain blocked.

All the new account will be blocked as well.

Regards

Hello everyone,

Thank you both for your replies.

mixa1408, considering that based on your description, there are at least two accounts created in your name, I am afraid that we won't be able to assist you further, no matter the circumstances and who really registered these accounts. It would be impossible for you to prove that it was someone else. Most online casinos prohibit players from opening more than one account, and Verde Casino is not an exception (T&Cs):

5.5. You may only open a single account (Main) on the Website. Any other account you open on the Website will be considered as a "Duplicate Account". All Duplicate Accounts as well as the Main account may be immediately closed by us and:

5.5.1. all transactions made from the Main and/or Duplicate Account will be made void;

5.5.2. all stakes or deposits made using the Main and/or Duplicate Account will not be returned to you;

5.5.3. any deposits, winnings or bonuses which you have gained or accrued during the time the Duplicate Account was active will be forfeited and may be reclaimed by us, and any funds withdrawn from the Main and/or Duplicate account shall be returned to us on demand.

As a result, it is entirely up to the casino’s discretion what they do with all associated accounts and remaining balances. Since this complaint involves a clear violation of the casino’s rules, we are unable to mediate or request any specific resolution on your behalf.

We appreciate your understanding and wish you the best of luck resolving this matter directly with the casino.

Best regards,

Kristina

Casino.Guru Team