Velobet Casino - Die Anfrage des Spielers nach einem Treuebonus wird ignoriert.

Was enjoying my experience with velobet until I wanted to get the benefits of the loyalty programme. 10% returns on deposits and losses plus a few extras. You have to send a message through a link to get the bonia. You can only send 1 msg every 24 hours. Ive been sending the same message for nearly 2 weeks now daily and they are just ig wrong me.

You contact the live support who tell you just to keep using the link and they will email the department to make your case a priority but clearly this is just to get you off the chat.

Really poor from them. I don't understand why they run this promotion and then just ignore the requests. My deposits at 10% cashback will be quite a bit so I suspect they are just hoping I will get bored and give up. So yeh. Shoddy outfit in the end it turns out

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Velobet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you?
• Do I understand correctly that the casino ignores your requests to benefit from this promotion?

• Could you please share a screenshot of your most recent deposits in the casino?
• Could you please share a screenshot of your most recent activated bonus?
• Could you please specify the amount of the cashback you are supposed to receive?
• Could you please share with me your communication with the casino after you contacted them regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Christo111,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru