Vegasino Casino - Die Auszahlung des Spielers verzögert sich.

I won almost €6,000 at this casino but they always find excuses not to pay the first withdrawal, which was requested on January 16th and is still being processed...

Ho vinto quasi 6000€ su questo casino ma trovano sempre scuse per non pagare il primo prelievo e stato richiesto il 16 gennaio ancora in fase di elaborazione...

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

They haven't asked me for any kind of documents, they always answer the same things and from what I see and read, there are many people who are having problems... I would just like to receive my funds as soon as possible.

Non mi hanno richiesto alcun tipo di documenti rispondono sempre le stesse cose e da quanto vedo e leggo sono molte le persone che stanno riscontrando problemi..vorrei solo ricevere i miei fondi quanto prima

Update: the first 2 withdrawals of €200 and €500 respectively have been approved but not yet in the account. Updates will follow.

Aggiornamento i primi 2 prelievi rispettivamente da 200€ e 500€ risultano approvati ma ancora non nel conto seguiranno aggiornamenti

Thank you for your replies. Could you please specify if you received any of your winnings in the meantime?

How many pending withdrawal requests are currently in your account? If possible, please send me a screenshot of your transaction history showing the pending withdrawals. Thank you for your patience and cooperation.

Dear Lollo090,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.