Vavada Casino - Das Spielerkonto wurde geschlossen.

Hello, Vavada Casino blocked my account without explanation. I only deposited once, played roulette and slots, and didn't receive a bonus. I'm being accused of using prohibited methods. But I still don't understand what this means; the casino rules don't mention any such schemes, and I didn't do anything unusual with my account. I ask for help with this issue.

Здравствуйте , вавада казино заблокировало аккаунт без объяснения причин. Я делал пополнение всего раз, играл в рулетку и слоты, без бонуса. Меня обвиняют в том что я использовал запрещенные схемы. Но я так и не понял что это значит, в правилах казино нет упоминаний ни о каких таких схемах вообще, и ничего необычного я не делал на аккунте. Прошу посодейстовать в данной проблеме

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear andry7678,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Did you pass the verification before you lost access to the account?
• Do you have a record of your transaction history, including your deposit details?
• Are there any other relevant details about your gameplay that you think could be important to this situation?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

The casino didn't request verification, there are transaction records, there's nothing unusual about the game, slots, roulette

Проверку казино не запрашивало, записи транзакций есть, в игре ничего не обычного, слоты, рулетка

Dear andry7678,

Thank you for your reply.

Please note that without sufficient evidence, I am unable to transfer your case for further resolution.

• Could you please send me your game and transaction history?
• Additionally, could you please confirm whether you have received any emails or notifications from the casino regarding your account status?
• Could you provide any additional communication you have had with the casino? This may include screenshots, emails, or chat records. You can send all relevant documents to petra.h@casino.guru or post your screenshots directly in this thread.

Thank you again for your cooperation.

I can't provide you with all the data, please submit a request to them directly. They closed the support chat and it no longer opens. The only sentence in the correspondence was that I used some prohibited strategies. They kept repeating the same thing.

я не могу всех данных предоставить вам, подайте пожалуйста запрос им напрямую. они закрыли чат поддержки и он больше не открывается. в переписке было только 1 предложение, что я использовал какие то запрещеннные стратегии. твердили одно и то же

Hello! We have carefully reviewed this situation. Your account was blocked by our security team due to a violation of the project’s rules, specifically the use of opposing strategies. This constitutes a direct breach of our terms, as any strategies are prohibited in our gaming establishment.

Please note that this decision is final and not subject to reconsideration.

Supporting evidence has been provided to the forum moderator.

What are you writing? I can't get my head around it. What strategies? You can't even explain it. This all seems like a joke. What did I use? Play roulette slots without a bonus, with regular bets? Do you even believe your own nonsense?

да что вы такое пишете я все в толк взять не могу? каких стратегий? вы даже пояснить не можете . это похоже все на шутку. что я испоьзовал? игра в слоты в рулетку без бонуса, обычными ставками? вы сами то верите в свой бред?)

"Directed against you," I quote. I mean directed against me? You could at least write it correctly... I directed the strategies against myself? That is, I lost my deposit?

,,направленных против вас,, цитирую. всмысле направленных против меня? вы бы хоть грамотно писали... я направил стратегии против себя? то есть проиграл свой депозит?

It turns out whoever lost broke the rules? Hahaha

оказывается кто у вас проиграл, тот нарушил правила?ахахах

Thank you both for replies and evidence provided

Dear andry7678

Could you please tell me how much you deposited, what stake levels you played, what were the types of bets you placed, and how long your gaming session lasted?

Please describe in your own words how you played – what bets you placed on which positions on the roulette table, and approximately how many bets you made during this gaming session.

Thank you again for your cooperation

Are you kidding me? I can't even remember. Wouldn't it be easier for you to request my gaming history from Vavada Casino? I deposited about $300, betting on roulette from $50 to $100, black or red. Slot bets up to $3.

ДА вы шутите? я уже и не вспомню. вам не проще запросить мою игровую историю у казино вавада? вносил около 300 долларов, ставки в рулетку от 50 до 100 долларов, черное или красное. ставки в слотах до 3 долларов

Dear andry7678

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Dear andry7678,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in.

Dear Vavada Casino, could you please provide more information about this case and please free to share supporting evidence (martina.b@casino.guru)?

Thank you in advance for providing the information.

Hi Martina! All the evidence has been sent to you via email.

We hope this information will help you make a fair decision.

Greetings all,

Thank you, Vavada Casino Team, for providing all the relevant information and supporting evidence regarding this case.

Dear andry7678,

After carefully reviewing all the available information, we regret to inform you that we are obliged to reject your complaint. The casino has provided sufficient evidence indicating a breach of their Terms and Conditions, specifically Clause 15.1.6, related to opposite betting.

As a result, we are unfortunately unable to assist you further in this matter.

Please be assured that, as an independent party, we have thoroughly reviewed all the evidence, and our decision is based solely on verified facts and an objective assessment, without any external influence.

We understand that this may not be the outcome you were hoping for. You are, of course, entitled to disagree with our conclusion and may consider contacting the relevant licensing authority if you believe your case warrants further review.

I am sorry that we could not be of more help in this situation.