Twindor Casino - Die Auszahlung an den Spieler wird verzögert und eingeschränkt.

This concerns Twindor Casino. The casino is refusing to process a €3,000 bank transfer. KYC verification took eight days instead of the stated two business days. Suddenly, they're telling me to withdraw in €100 increments, supposedly to avoid problems with the bank. Support is unhelpful and pressures me to change my withdrawal, thus prolonging the wait even further.

Es geht um das Twindor Casino. Das Casino weigert sich 3000€ auf Bank auszuzahlen. KYC hat auch statt den angegebenen 2 Werktagen -> 8 Tage gedauert. Auf einmal heißt es ich solle in 100€ Schritten auszahlen um angeblich Probleme der Bank zu vermeiden. Support hilft einem auch nicht weiter und man wird gedrängt zu ändern damit man noch länger warten muss.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Twindor Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful payouts from the casino?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the recommendation to split payouts into smaller installments? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear 7xmxk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Before I should cancel the €2000 and €1000 payouts, I have already waited since August 16, 2026.

bevor ich die 2000€ und 1000€ Auszahlung stornieren sollte habe ich bereits seit dem 16.08.2026 gewartet.

The fact that these applications haven't been processed even after almost a month is completely incomprehensible to me. Especially since I've already received several €100 transactions, while there's still €2,900 outstanding.

To me, this now seems extremely unprofessional and borders on fraud.

Dass diese Anträge selbst nach fast einem Monat noch nicht bearbeitet wurden, ist für mich absolut nicht nachvollziehbar. Vor allem, weil bereits mehrere 100€-Transaktionen bei mir eingegangen sind, während aktuell noch 2.900 € offen sind.

Für mich wirkt das mittlerweile äußerst unseriös und grenzt für mich an Betrug.

Please excuse my choice of words in most support tickets, but I'm tired of being strung along and made fun of every time.

Entschuldigt bitte auch meine Wortwahl in den meisten Support Tickets aber ich bin es mittlerweile leid mich jedes mal hinhalten bzw. Verarschen zu lassen.

Dear 7xmxk,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Maria (maria.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear 7xmxk,

It’s a pleasure to e-meet you. My name is Maria, and I’ll be handling your complaint moving forward.

I understand your concerns, and please be assured that we will do our best to clarify the situation and work towards resolving the matter as soon as possible.

Should there be any updates or additional information you would like to share since your last message, please feel free to let me know.

As a first step, I will try to contact a casino representative outside of this thread, as we do not yet have an established contact for the casino. If there are any new developments on our side, we will make sure to keep you informed.

Thank you for your patience and cooperation.

Best regards,

Maria

€2400 still outstanding. I received €500 today.

2400€ noch offen. Habe heute 500€ erhalten

€1900 outstanding. Received another €500 yesterday. They're so slow to pay out, it's driving me crazy.

1900€ offen. Gestern wieder 500€ erhalten. Die zahlen so schleppend aus, mir gehts so auf den zeiger.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Account review indefinitely.

"We need to review the transactions" – as always, support keeps you waiting indefinitely.

Auf unbestimmte zeit Kontoprüfung.

„wir müssen die Transaktionen überprüfen" im Support wird man auf unbestimmte Dauer wie so immer hingehalten.

I cancelled and gambled away the remaining payouts since there is no prospect of further payouts for me.

I advise everyone against depositing money on this site.

Customer support just keeps stalling, and you occasionally receive €200-€500, but only at the casino's whim. They do pay out, but so unreliably that it's unacceptable. Furthermore, after almost two months of waiting, they supposedly conduct account checks out of nowhere, even though the site advertises payouts within five business days for my amount.

I still thank Casino Guru for trying to help me in this case.

Twindor failed miserably in my test.

Ich habe die restlichen Auszahlungen storniert und Verspielt da für mich keine aussicht auf Weitere Auszahlungen da ist.

ich rate jedem ab auf dieser seite geld einzuzahlen.

man wird im support nur hingehalten erhält ab und zu mal 200 - 500€ aber auch nur nach Lust und Laune des casinos. Sie zahlen zwar aus aber so unzuverlässig das es nicht zumutbar ist. Ausserdem gibt es aus dem nichts angebliche Konto Prüfungen nach fast 2 Monaten wartezeit obwohl die Seite bei meinem betrag Auszahlungen innerhalb von 5 Werktagen bewirbt.

ich bedanke mich trotzdem für das versuchen von Casino Guru mir in dem Fall weiterzuhelfen.

Twindor ist in meinem Test kläglich Durchgefallen.

Furthermore, the KYC check took eight days instead of the advertised two business days. During this time, I was repeatedly told that the responsible staff were supposedly very busy. At the same time, I was informed that support was not responsible for this.

Furthermore, after the already very long waiting period, the payout wasn't processed as a single transaction. Instead, I received an email informing me that while I would receive my money, the payout had to be split into €100 increments. The reason given was that this was necessary due to the payment provider and to avoid problems with my bank.

This reasoning is difficult for me to understand. If a larger payout is split into, for example, 30 individual transactions of €100 each, I don't see why this should be less problematic than a single transaction.

Außerdem hat die KYC-Prüfung statt der beworbenen zwei Werktage insgesamt acht Tage in Anspruch genommen. Während dieser Zeit wurde wiederholt auf eine angeblich hohe Auslastung der zuständigen Mitarbeiter verwiesen. Gleichzeitig wurde mir mitgeteilt, dass der Support hierfür nicht zuständig sei.

Hinzu kommt, dass die Auszahlung nach der ohnehin schon sehr langen Wartezeit nicht als eine vollständige Transaktion durchgeführt wurde. Stattdessen erhielt ich eine E-Mail mit der Mitteilung, dass ich mein Geld zwar erhalten würde, die Auszahlung jedoch zwingend in 100-€-Schritten aufgeteilt werden müsse. Als Begründung wurde angegeben, dass dies aufgrund des Zahlungsanbieters notwendig sei und Probleme mit meiner Bank vermieden werden sollten.

Diese Begründung ist für mich allerdings nur schwer nachvollziehbar. Wenn eine größere Auszahlung in beispielsweise 30 einzelne Transaktionen zu je 100 € aufgeteilt wird, erschließt sich mir nicht, weshalb dies weniger problematisch sein soll als eine einzige Transaktion.

Dear 7xmxk,

Thank you for the update and for clarifying what happened with the remaining funds.

I’m sorry to hear that, after such a prolonged withdrawal process, you ultimately decided to cancel the remaining pending withdrawals. Since the funds were subsequently played, there is unfortunately no longer an outstanding withdrawal that I can ask the casino to process.

Nevertheless, I understand your frustration, especially considering the lengthy delays and the payouts being processed in small installments.

The casino has still not responded to my previous messages, even though their live chat support assured me that my message would be reviewed. However, the casino still has some time to provide its statement and clarify why the withdrawal process took considerably longer than expected.

Thank you for your patience and cooperation.

Dear 7xmxk,

I understand that this situation may be frustrating, and I sincerely regret that we are unable to assist you further in this matter.

Although the casino has not responded to your complaint, the funds in question have already been played out. Therefore, as there is no longer any remaining amount to dispute, we have no option but to close your complaint as rejected.

For future reference, if you encounter any issues with withdrawals and decide to submit a complaint, we strongly recommend that you refrain from using the funds in question until the matter has been fully resolved. This will help ensure that your complaint can be properly investigated and addressed without further complications.

I understand that this may not be the outcome you were hoping for, and I appreciate your understanding of our position.

If you have any further questions or require assistance with another matter, please do not hesitate to reach out.

Thank you for your understanding.

Best regards,

Maria