TuffPuff Casino - Die Einzahlung des Spielers verzögert sich.

Good morning, I deposited €20 with my credit card on Friday, September 18, 2026. The money was debited, but not credited to the casino account. I contacted support, and they told me it could take up to 70 minutes for the funds to be credited. On Saturday, I saw in my transaction history that my deposit was declined, so I contacted support again. They told me the money would be automatically credited back to my account, but my bank informed me that my deposit was successful. I submitted my transaction statement via email and to support, and they continue to say that the money will automatically be returned to my account. Here is my bank's response.

Hi,

I hope you find this message well.

I'm happy to let you know that your payment has been successfully completed. Thank you so much for your patience while we got everything sorted out.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help.

Thanks again for your understanding and cooperation.

Best regards,

Albert

myTU Customer Support Team

Guten Morgen ich habe am Freitag, den 18.09.2026 20€ mit meiner Kreditkarte eingezahlt. Das Geld wurde abgebucht, aber nicht beim casino gutgeschrieben, ich habe im support nachgefragt, und diese sagten mir das es 70 Minuten dauern kann, bis das Geld gutgeschrieben wird. Am Samstag sehe ich im Verlauf, das dort steht abgelehnt meine Einzahlung, also wieder nachgefragt beim support diese sagten wir das dass Geld automatisch wieder bei mir gutgeschrieben wird, aber meine bank hat mir geschrieben das meine Einzahlung erfolgreich war. Habe per Email und beim Support meine Transaktionserklärung eingereicht, weiterhin wird gesagt das dass Geld automatisch wieder auf mein Konto geht. Hier die Antwort meiner bank

Hi,

I hope this message finds you well.

I'm happy to let you know that your payment has been successfully completed. Thank you so much for your patience while we got everything sorted out.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help.

Thanks again for your understanding and cooperation.

Best regards,

Albert

myTU Customer Support Team

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Dear Heiko004,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has not been credited to your casino account, I recommend contacting your payment provider so they can investigate. Please note that this can be a complex process and may take approximately one month. In these cases, the casino is usually unable to act while the payment provider investigates.

I apologize that we cannot be of more assistance at this time. I will leave this complaint open for one month and would appreciate it if you could keep us updated on any progress. Thank you for your understanding.

Karla M.