Tsars Casino - Die Auszahlung des Spielers wurde einbehalten.

I made a withdrawal of €5,000 on this site last night following a win of approximately €12,000. This morning I received some emails stating that a check was needed given the amount of the win. An hour later, another email stated that the check was OK. However, the withdrawal was rejected, and the €5,000 was gone, never reappearing in my game balance.

Ho effettuato un prelievo su questo sito ieri sera di 5000 euro in seguito ad una vincita di 12000 euro circa, stamattina trovo delle mail dove all’inizio si affermava che era necessario un controllo visto l’importo della vincita, dopo un ora in altra mail dove si affermava che il controllo era tutto ok. Tuttavia il prelievo è stato respinto e i 5000 euro sono finiti nel nulla, non sono più tornati nel saldo gioco

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Dear playforwin,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Tsars Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Have you contacted casino support asking about the whole situation? What was their response, please?
• Do you have an access to your balance history? Could you please share it here in the thread?
• Have you accumulated your funds with the help of bonus, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Hi Katrin, thanks for your reply. I've just received one withdrawal, and I'm waiting for the others, because it has a daily limit of €5,000. The account was suspended because the winnings exceeded €10,000. Can we wait a few days?

Ciao katrin, grazie per la risposta. Al momento un prelievo mi ha raggiunto sono in attesa degli altri, perché ha il limite di 5000 euro al giorno. L’account era stato sospeso perché la vincita superava i 10000 euro, possiamo aspettare qualche giorno?

Good morning, the second withdrawal is not being paid to me, they are asking for documentation that I have already sent

Buongiorno, il secondo prelievo non mi viene pagato, chiedono documentazione che io ho già inviato

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear playforwin,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Katarina