Toshi Bet Casino - Die Rücknahme des Spielers hat sich verzögert.

Hello, on June 2nd I requested a withdrawal of $652. The withdrawal was canceled (according to my transaction history), but the money is still missing, even though it's been eight days. Furthermore, I haven't received any response from support for a week. They simply say there's no news. I don't know why the withdrawal was canceled, why the money is missing, or where it is. Before this, I made two withdrawals, one on the same day and one in January. Both went through without any problems.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Toshi Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Is your player's account verified?
• Do I understand correctly that your payout requests made on June 2nd come from the same gameplay session and deposit?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello. I can't log into my account. it's blocked.

I haven't verified my account, the site claims to be No Kyc and didn't request verification.

My last deposit was on June 1st. I withdrew part of the money on June 2nd, and later I withdrew the rest, which disappeared.

I was betting on sports, but I think I was playing slots. I don't remember exactly because I was playing at another casino at the same time. I didn't use any free bets or bonuses.

Thanks for your reply.

Have you received any explanation from the casino, or any justification for the removal of your payout since your last post?

Please let me know.

Dear Cr1mson,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru