TikiTaka Casino - Die Auszahlung des Spielers wurde einbehalten.

I deposited 40 euros, played NORMALLY, slots, etc., and after 3 days I was banned for requesting a withdrawal of 70 euros for reasons they didn't tell me in live chat. Then at first they said, "Your withdrawal is pending," after literally 3 minutes they said, "Excuse me, sir, I confirm what you said. I asked the relevant department for information, and the withdrawal appears to have been cancelled by your bank's provider. Therefore, there are no withdrawals currently in progress." What kind of farce is this? I can easily send the evidence I have to anyone who can help me recover the money. Thank you.

Ho depositato 40 euro, giocati NORMALMENTE, slot ecc… e dopo 3 giorni sono stato bannato per aver richiesto il prelievo di 70 euro per motivi che in live chat non mi hanno detto, poi all’inizio hanno detto, il tuo prelievo è in attesa, dopo letteralmente 3 minuti hanno detto "Mi perdoni Sig. , confermo quanto da lei detto. Ho chiesto informazioni al Dipartimento competente ed il prelievo risulta cancellato dal fornitore del Suo Istituto Bancario. Dunque non ci sono prelievi in corso attualmente" ma che razza di pagliacciata è questa?, le prove che ho le posso inviare tranquillamente a chiunque mi aiuti a recuperare i soldi, grazie

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with TikiTaka Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share a screenshot of the error you receive when trying to log in to your account?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I attached everything to your email, thanks!

Le ho allegato tutto alla sua mail, grazie!

Dear Giammy888,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Giammy888,

I sincerely regret to learn that your account has been blocked. Please rest assured that I will reach out to the casino shortly in an effort to resolve the matter as quickly as possible. In the meantime, I would like to invite a representative from TikiTaka Casino to join this conversation to assist in addressing your complaint.

Dear TikiTaka Casino,

Could you kindly clarify the reasons behind the blocking of the player's account? Additionally, we would appreciate it if you could provide any relevant evidence regarding this situation. You may share your statement and supporting documentation either here or send them directly to my email address at jana.k@casino.guru.

Thank you in advance for your cooperation and for providing the requested information.

Kind regards,

Jana

Dear all,

Thank you for your inquiry regarding the account in question.

Following a comprehensive internal review of the customer's betting activity, we would like to confirm that the account will remain permanently closed. Our investigation concluded that the user engaged in activities that constitute a material breach of our General Terms and Conditions.

This decision was made in accordance with the following clauses, which the player accepted upon registration:

Clause 9.1: Prohibits any use of the Website other than for personal entertainment.

Clause 9.3: Grants the right to void winnings and close accounts if a customer participates in abusive strategies or takes advantage of system failures/bugs.

Clause 9.4: Grants the right to permanently block access, void winnings, and confiscate balances in cases of suspected fraud or improper activity.

As the player’s actions were deemed a material breach of our Terms under our sole discretion as outlined in Section 9.3, we have exercised our right to terminate the relationship and void any resulting winnings.

You can read the Terms and Conditions in more details here: https://tikitaka.com/en/rules

TikiTaka

Yes, but your rules also have a clause that says you have to refund your last deposit. Confiscate my winnings, but I demand my deposit back.

Si ma nel vostro regolamento c’è anche una clausola che dice che dovete risarcire l’ultimo deposito effettuato. Confiscatemi pure le vincite ma io esigo il mio deposito indietro.

Dear Gian Marco,

Kindly note that the deposit in question was used in gameplay.

We would like to draw your attention to the following point of the General Terms and Conditions, which you accepted when creating your account on our website:

6.6.2 No refund can be performed after the deposit in question (or the associated bonus) has been used to place a bet.

Unfortunately, based on this, we're forced to decline your refund request.

Kind regards,

TikiTaka

What you just wrote doesn't make any sense at all. I should have kept the balance in my account because I need to know you're about to ban me. But at least stop talking bullshit. I still won money from what I deposited, so what you wrote makes no sense.

non ha minimamente senso quello che ha appena scritto, io mi sarei dovuto tenere il saldo nell’account perché devo sapere che mi state per bannare? Ma evita almeno di raccontare cagate, io ho comunque vinto dei soldi da quello che ho depositato, quindi ha 0 senso quello che scrivi

Dear Player,

Following a thorough review of your account, we would like to confirm that a manual withdrawal of 70 EUR was successfully issued on February 17th, coinciding with the date of your account closure.

As these funds have already been processed and sent to your registered payment method, we consider this matter resolved. We recommend checking your bank statement for that period to confirm receipt.

Kind regards,

The TikiTaka Team

But how dare you tell me such things, I haven't received any money from you... tell me the date you made the "withdrawal" and the date I received it and I'll send you proof that I haven't received anything.

Ma come vi permettete a dirmi certe cose, non mi sono arrivati soldi da voi… ditemi la data in cui avete effettuato il "prelievo" e la data in cui mi sono arrivati e vi mando le prove che non ho ricevuto nulla

Dear Giammy888,

We hope this message finds you well. We kindly request that you provide us with the relevant bank statement to confirm that you have not received any funds from the casino. You may send the document to jana.k@casino.guru. Thank you for your cooperation.

I'm sending you the bank statement from January until now.

Vi mando l’estratto conto da gennaio fino ad adesso.

Dear TikiTaka Casino,

We hope this message finds you well. We are reaching out regarding the bank statement provided by the player, which indicates that they have not yet received the funds mentioned as of February 17th. We kindly request that you process these funds for the player at your earliest convenience. Thank you for your attention to this matter.

Dear Jana,

Thank you for informing us.

I have forwarded this matter to the relevant department to check further as our system indicates it has been paid.

We will keep you updated.

Tikitaka

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Giammy888,

We kindly ask for your continued patience as we await an update from the relevant department regarding your request. 

Please be assured that we are working to ensure compliance with all necessary protocols. We are making every effort to resolve this matter as expediently as possible.

We sincerely appreciate your patience during this time. Thank you for your understanding. 

Kind regards,

TikiTaka Casino team.

Okay… I'll wait

Va bene… aspetterò

Dear all,

Thank you for your patience while we reviewed this case.

We apologize for the previous information provided; we can confirm that the amount was indeed not paid to the player. Following a comprehensive internal review by the relevant department, it was determined that a manual deduction was applied due to a breach of our General Terms and Conditions.

Our investigation concluded that the user engaged in activities that constitute a material breach of the following clauses, which were accepted upon registration:

Clause 9.1: Prohibits any use of the Website other than for personal entertainment.

Clause 9.3: Grants the right to void winnings and close accounts if a customer participates in abusive strategies or exploits system failures/bugs.

Clause 9.4: Grants the right to permanently block access, void winnings, and confiscate balances in cases of suspected fraud or improper activity.

As the player’s actions were deemed a material breach under our sole discretion (as outlined in Section 9.3), we have exercised our right to terminate the relationship and void all resulting winnings.

You can review our full Terms and Conditions here: https://tikitaka.com/en/rules

Kind regards,

TikiTaka

I didn't do any of these things, and I didn't like the "we've already paid the withdrawal" joke at all. I demand my payment because I didn't do any of the things you listed.

Non ho fatto nulla di tutto ciò, e in più la presa in giro del "abbiamo già versato il prelievo" non mi è per nulla piaciuta. Esigo il mio pagamento poiché non ho fatto nulla tra le cose che voi avete elencato.

Dear player,

Please be assured that we are taking your case very seriously and did not intend for any information to be perceived as a joke. I sincerely apologize for the conflicting updates you received; this was due to inconsistent internal reports, and I am working to rectify this immediately.

I have escalated your case to our management team to ensure a final and accurate resolution. We will provide you with a formal update as soon as possible.

Thank you for your continued patience while we resolve this matter.

Kind regards,

TikiTaka

Dear player,

Thank you for your continued patience.

Please be advised that we have successfully credited the 70 EUR back to your account balance. However, please note that your account will remain closed.

To proceed with the refund of this balance, we kindly ask you to provide the following banking details:

Full Name (including all middle names)

Email Address

Bank Account Holder’s Name

IBAN / Account Number

Bank Name

Bank Location (Country)

SWIFT / BIC Code

Once we receive this information, we will finalize the transfer.

Kind regards,

TikiTaka

Where can I send you this information?

Dove posso inviarti queste informazioni?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Giammy888,

Thank you for providing your bank details.

We have forwarded them to the relevant department for review and will contact you as soon as we have an update.

Kind regards,

TikiTaka

Okay, I'll wait

Va bene, attendo

The money has arrived, thanks Casinoguru.

Sono arrivati i soldi, grazie Casinoguru.

The money has arrived, thanks Casino Guru.

Sono arrivati i soldi, grazie Casinò guru.

Dear Giammy888,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Jana

Casino.Guru