Tiki Casino - Das Spielerkonto wird überprüft.

Hi, I signed up last week, made a deposit, and played live roulette. I'd like to start by saying I wanted a sports welcome bonus, but I wasn't granted one. So, I played my deposit at the casino and requested a withdrawal of €200 (€150 deposit + €50 winnings). Today I discovered that not only was my deposit canceled for no reason, but I can't even access my account, which is listed as "under review." The review isn't specified, as no one asked me anything about KYC. I just emailed their support team, but as usual, they don't know anything in the chat.

What can I do? Thank you.

Salve, mi sono iscritto settimana scorsa, ho versato e giocato il deposito alla roulette live. Premetto che avrei voluto un welcome bonus sport ma non mi è stato concesso...pertanto ho giocato il deposito al casinò e ho fatto domanda di prelievo di 200 eur (150 deposito + 50 di vincite). Oggi scopro che non solo il deposito è stato annullato senza motivo ma che non posso neanche accedere all'account che risulta "in fase di revisione". Revisione non specificata visto che nessuno mi ha chiesto un bel niente per il KYC. Ho mandato poco fa una mail al loro supporto visto che come al solito in chat non sanno nulla...

Cosa posso fare? Grazie

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Tiki Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas