TenoBet Casino - Das Spielerkonto wurde mit noch ausstehenden Gewinnen geschlossen.

The tenobet casino blocked my online account where i had 1000 euro withdrawal request made but they kept makimg excuses over excuses. Then one day on the web chat i told one of the suppprt team that i will not tolerate this excuses upon excuses for my money withdrawal that is on pending status.

i told them i will try and use use everyway possible to expose there fraud and fake terms and condition then they blocked me without any reason and my winnings were not given and still there with them. I didnot use any bonus or any free play or free bet at all. These people are fraud as they organize the app in high standards with web chat and suppport avilable asap but when it comes to paying out true colours of fraud starts immideately

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for the verification of your account?
• What types of games did you play to accumulate your winnings? Were they slots, live casino games, or sports betting?
• Did you receive any email from the casino after your account was blocked?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Pezz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru