Svenplay Casino - Das Guthaben des Spielers wurde belastet.

Hello, I should pay 5 € because i don't play Is that serious? E

Hallo, ich soll da 5 € zahlen, weil ich nicht spiele. Ist das seriös? E

Hello bell2410,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Svenplay Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when was the last time you logged into the casino? Do you have any remaining balance on the casino account?

Please note that it is a standard fee for inactive accounts. If you do not have any balance on your casino account, you do not have to pay anything.

Regards,

Nick

My account balance is 0.05 cents, do I have to pay €5 now?

Mein kontostand ist 0,05 Cent, muss ich jetzt 5 € zahlen?

No, only in case you would have balance on your account it would deduct the 5€. In case you do not have a balance there your account will be most likely closed.

Is there anything else I can assist you with?

Dear bell2410,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have 0.05 cents in credit at this casino, I have already replied

Habe 0,05 Cent bei diesem casino als Guthaben, ich habe doch schon geantwortet

Dear bell2410,

As there is nothing else we can assist you with, the complaint will be now closed.

Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick