StarGames Casino - Der Spieler behauptet, dass Gewinne fehlen.

My line win from the three books, i.e. the complete line of researchers (250€), was not credited. I played all lines and at 50 cents. I'm not stupid, but that's an obvious mistake. I also had several 4 researchers and 4 pharaohs in the free spins, but my total winnings from the free spins were less than 90€. Very strange. Support gave me this answer, simply outrageous and deliberate fraud.

Hello Philipp,

We have the following information for you.

After reviewing your request, we can confirm that you received 2 bonus symbols from the free spins round and 3 books at 1:40 PM, thus earning 10 additional free spins. Therefore, no winnings from this round are missing.

If you have any questions, please do not hesitate to contact us.

Best regards

StarGames.de Customer Service

What should I do now???

Mein Linien Gewinn durch die drei Bücher sprich die komplette Linie Forscher (250€) würde nicht gutgeschrieben habe alle Linien an und auf 50 Cent gespielt ich bin ja nicht dumm aber das ist ein offensichtlicher Fehler dazu hatte ich mehrere 4 Forscher und 4 Pharaos in den Freispielen doch mein kompletter Gewinn aus den Freispielen waren weniger als 90€ sehr merkwürdig Support hat darauf mir diese Antwort gegeben einfach unverschämt und vorsätzlicher Betrug

Hallo Philipp,

Wir haben folgende Information für dich.

Nach Prüfung deines Anliegens können wir bestätigen, dass du um 13:40 Uhr 2 Bonussymbole der Freispielrunde und 3 Bücher erhalten hast und daher 10 weitere Freispiele erhalten hast. Dahingehend fehlen auch keine Gewinne dieser Runde.

Bei etwaigen Fragen stehen wir dir gerne zur Verfügung.

Mit freundlichen Grüßen

StarGames.de Kunden-Service

Was soll ich nun tun???

Dear pmmundus,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. The games in the casino are programmed to continue even when the connection between the server of the game provider and you is disconnected. If such an event happens, you can see a different result on your screen than on the casino server. If two different results exist, the correct one is the one on the casino server.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you only experienced this once with one specific game?
• Has this bet and its result been recorded in your game history?

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear pmmundus,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru