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Unjustified Confiscation of Funds / Retroactive Balance Removal on stake.com- Username: (cdebby112)

Description of Issue:

On July 18, 2026, my account received a valid campaign bonus of 100 USDT in total. I met the necessary requirements and successfully submitted a withdrawal request for 99.99 USDT. The withdrawal remained pending for several minutes. Following this, the platform retroactively canceled my withdrawal, changed the status to "Refunded", and entirely removed the funds from my balance.

The platform claims via support that this bonus was "issued in error." However, the withdrawal process had already been initiated. I am requesting a full review of this transaction and the restoration of my 99.99 USDT withdrawal, as the error lies entirely with the platform’s system and should not result in the punitive confiscation of a user's balance during an active cash-out process.

Thank you,

Deborah.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please describe exactly how you received the bonus? Was it granted automatically to your account, did you receive the offer via email, or did you have to activate it using a promo code?
• Was it a deposit bonus or a free no-deposit bonus?
• Which games did you play while the bonus was active?
• When was the last time you successfully deposited funds into this casino?
• Is your account fully verified?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Cbebby,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru