Stake Casino - Die Auszahlung des Spielers verzögert sich aufgrund der Bonusbedingungen.

I am writing to file a formal complaint against Stake.com regarding an accidentally activated bonus on my account (username: Anniekeyz).

I deposited $100 and unintentionally activated a bonus, bringing my balance to $300. I am now locked into a $12,000 wagering requirement before I can make any withdrawal.

I contacted Stake.com support multiple times requesting to forfeit the bonus and withdraw only my original $100 deposit. They refused on every occasion, stating I must either meet the wagering requirement or lose my funds.

I am not disputing the bonus funds — I am simply requesting to forfeit them and recover my own deposited money. I believe the wagering requirement is disproportionate and the refusal to accommodate a reasonable request is unfair.

I am requesting Casino Guru's mediation team to intervene and assist in resolving this matter fairly.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Stake Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly that you wish to play in the casino with the deposited funds only?
• Could you please confirm you haven't begun the wagering requirement yet and your funds are still intact?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Anniekeyz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru