Stake Casino - Die Auszahlung an den Spieler verzögert sich

After 24hours of no communication from Boris in the live support chat towards my bet above, it has automatically voided 24hours later.

For 24 hours my bet was held and no one could tell me anything

I took the bet and the risk.

The game finished like a normal tennis match would, no retirements or injuries or any delays, 

Somehow it was still paused for 24 hours.

Again Boris from support who I was stuck with, just ignored any of my messages.

Why is the bet void?

Why is my account now restricted on sport betting? I can't even place a $5 bet now?

This is fraud and needs an explanation.

I am writing here, as there's no other avenue, support won't reply to me.

Link to the game that finished - 

https://www.flashscore.info/match/tennis/z7joHjC5/#/match-summary/match-summary

The game finished normally, no retirements or injuries and was all complaint within their TOS, yet voided, again with no communication after 2 days now.

Cannot open a new chat or ticket with their support system, as I have 1 open already with Boris, who simply does not reply to me, even after 2 days. Literally impossible communication

Dear Snoopymouse,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Snoopymouse, thank you for your reply. I apologize, but if you only placed bets on sports betting and your bets have been voided and your account restricted from placing further sports bets, the casino probably detected activity that led to this decision. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information we are forced to close this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.